Clinical Support Specialist

Our vast array of services—educational, employment, vocational, residential, rehabilitative, and behavioral health—are delivered through a national and international network of affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve—those who receive and those who reap the benefits of our innovative, responsive solutions. In this role, you’ll be a key part of helping clients access the services they need. You’ll handle referrals, schedule evaluations, support prescribers, and keep client records organized and compliant—all while providing friendly, reliable support to both clients and staff. Schedule : Monday through Friday, 8:30 am – 5:00 pm Location : Exton, PA (THIS IS NOT A REMOTE/HYBRID POSITION) Program : Clinical Services Support Pay Rate : $17 /hour What You’ll Do Process all incoming referrals quickly and accurately, including verifying insurance eligibility Input and manage referral information within the electronic health record system Ensure referral information is transmitted promptly to the appropriate team or service Process payments related to record releases and ensure accurate documentation of all transactions Manage the release of client treatment records to law offices, disability firms, and behavioral health agencies while strictly adhering to HIPAA guidelines Communicate professionally with external partners throughout the medical record release process to ensure timely and accurate information exchange Maintain a detailed tracking spreadsheet for all record requests in alignment with record‑keeping protocols Support prescribers and clinical staff as needed Maintain client records throughout their lifecycle—from data entry and release of information to archiving Provide friendly, professional assistance to clients both in person and over the phone What We’re Looking For Education : High school diploma or equivalent Experience : At least one year in a medical, mental health, or professional office setting with customer service and data entry responsibilities Licenses/Certifications : None required Clearances : Child Abuse, Criminal Background Check, and Medicaid/Medicare Exclusion verification What’s In It For You Competitive Pay Medical, Dental, and Vision Insurance Tuition Reimbursement options Flexible Spending Accounts (Health, Dependent, and Transportation) Life Insurance Disability Insurance Paid Time Off 403(b) with Employer Match Employee Recognition Programs Employee Referral Bonus opportunities Discounts through "Tickets at Work" And More! #J-18808-Ljbffr