Stakeholder Account Analyst II

Stakeholder Account Analyst

Type: Contract Location: King of Prussia, PA Onsite/Remote/Hybrid: Hybrid, on-site as needed/occasional Start Date: May/June 2026

We are seeking a detail-oriented Stakeholder Account Analyst to manage user account data and support stakeholder access across internal systems and tools. This role serves as a key point of contact between the organization and its external members, ensuring accurate account setup, access management, and ongoing maintenance. The position also supports stakeholder processes, resolves account-related issues, and collaborates with internal teams to ensure compliance and smooth system operations.

Main Responsibilities

• Serve as a liaison between internal teams and external stakeholders to coordinate account provisioning and updates
• Manage the setup, maintenance, and administration of user accounts and access permissions across stakeholder-related systems
• Monitor submitted user data for accuracy and follow up with stakeholders to resolve discrepancies
• Maintain accurate records of user accounts, voting activity, and system access, making updates as needed
• Assist external users with account setup, including access to voting tools and stakeholder applications
• Provide guidance and support to new users navigating stakeholder tools, systems, and processes
• Perform regular audits and validations of user accounts to ensure compliance with internal policies and documented procedures
• Ensure proper assignment and enforcement of roles, permissions, and responsibilities in alignment with established guidelines
• Review and maintain access records, ensuring users meet required qualifications and access is appropriately assigned
• Generate reports and maintain documentation to support internal analysis and stakeholder communications
• Develop communications for internal and external audiences based on an understanding of business processes and system requirements
• Collaborate with internal teams to support issue tracking tools and the distribution of stakeholder-related materials
• Document processes, system updates, and stakeholder-related procedures to ensure consistency and transparency
• Assist with coordination and support of stakeholder meetings and related logistics

Qualifications

• Bachelor's degree in Business Administration or equivalent work experience is required. MBA in Business Administration is preferred
• 2+ years of relevant experience, preferably in a business analyst or customer-facing role
• Strong problem-solving skills with the ability to analyze and resolve complex issues
• Ability to understand business needs while building trust and credibility with stakeholders
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint
• Experience working with external customers and maintaining professional relationships
• High attention to detail with the ability to produce accurate and high-quality work
• Strong written and verbal communication skills
• Ability to collaborate effectively across multiple teams and departments
• Experience managing or supporting user accounts, system access, or internal tools
• Familiarity with account administration, access controls, or similar systems preferred
• Experience with platforms such as SharePoint or Salesforce is a plus

EOE Statement: We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.