IT Service Desk Technician I

Help Desk Technician IAt Extra Space Storage, if it matters to you, it matters to us! It is a really exciting time to be at Extra Space Storage! We got our start in 1977. Today we are a New York Stock Exchange-traded company leading the self-storage industry in more ways than one. But in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. We offer a fast-paced collaborative environment where each of us directly contributes to the company's success. Come join us and find out why so many of our employees recommend Extra Space Storage as a great place to work.*** Please note that this position is HYBRID, requiring this person to work onsite at our Cottonwood Heights corporate office in Salt Lake City, UT three days a week ***We're currently hiring for a Help Desk Technician I for our corporate offices in Salt Lake City, UT. In this position, you will provide full end-user help desk support by allocating, configuring, delivering, troubleshooting, and maintaining systems and software. You will support internal company corporate and remote site locations in a fun, fast-paced, and challenging environment.Essential Duties and Responsibilities:Ability to identify, troubleshoot and resolve Level One technical issues relating to computer systems, hardware, software, telecommunications, printers and networking.Assist internal employees who are experiencing any procedural or operating difficulty with the use of company applications, products or services.Respond to requests for technical assistance via phone, in person, or remotely using remote desktop software.Communicate effectively and concisely, both verbally and in writing.Identify and escalate issues requiring urgent attention or a higher level of knowledge.Identify common issues and report those issues to management.Ability to work in a team environment.Follow Help Desk practices and procedures.Education and/or Experience:High School Diploma or GED with one year or more of Help Desk experience; or equivalent educationA+ Certification is preferredPrevious experience with Windows 7 and 8 and Microsoft Office 2013 SuiteDemonstrated interpersonal skills and openness to new technologiesExcellent analytical, interpersonal as well as verbal and written communication skillsAbility to thrive in a fast paced, decentralized work environmentWe pride ourselves on hiring top talent and provide the following benefits and more:Well defined career pathsQualify for Medical, Dental, and Vision benefits on Day 1Health Savings Account (HSA) or Flexible Spending (FSA)Company paid Life, AD&D, and Short & Long Term Disability401K with company match after 90 days of serviceHoliday pay and paid time offExtensive Wellness Program and various Employee Discount ProgramsPersonal Health AdvocateFree soda, coffee, and drinks all day every day and much more!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Applications Deadline: Applications will be accepted until the position is filled.