Service Desk Analyst

InfiCare Staffing

Franklin, TN

Role : Service Desk Analyst

Location: Franklin, TN

Duration: Contract

Make sure to apply with all the requested information, as laid out in the job overview below.

Summary

In this role, you will serve as the primary point of contact for end-user technical support, troubleshooting hardware, software, and networking issues to ensure minimal downtime across the organization.

Required Skills

Hardware & Software Troubleshooting: Proficiency in diagnosing, repairing, and upgrading desktop computers, laptops, printers, and mobile devices, along with expert installation and troubleshooting of Windows/macOS operating systems and standard productivity suites.
Network Administration & Connectivity: Solid understanding of networking fundamentals—including TCP/IP, DNS, DHCP, VPNs, Wi-Fi configuration, and routing/switching—to troubleshoot and resolve LAN/WAN connectivity issues efficiently. xhyhwjd
Helpdesk & Ticketing Systems: Hands-on experience using IT service management (ITSM) tools or ticketing systems to log, prioritize, track, and resolve end-user technical support requests within established Service Level Agreements (SLAs).

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Vacancy posted 9 days ago

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