Sales Support / Customer Service Representative

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Description

Job Summary: The Sales Support / Customer Service Representative will be primarily responsible for handling of the day-to-day customer issues such as customer returns, missing product, missed deliveries, wrong material and sales errors.

Job Duties:

* Establish strong working relationships with employees and customers to ensure service levels are exceeding customer's expectations

* Resolve product or service problems by clarifying the customer's complaint, determine the root of the problem, explain the solution, expedite any correction and follow up

* Process customer adjustment - Create paperwork for customer returns and process credits

* Dispatch for driver; get contact info, wrong addresses when a driver is having a problem

* Contact drivers for Estimated Time of Arrival for customers

* Handle Return Authorizations with Vendors

* Access daily delivery manifests

* Maintaining the hot list; communicating between appropriate departments

* Making changes to redeliver for wrong addresses or rescheduling a delivery.

* Managing missed deliveries- entering Error Report and communicating to the Branch that needs to redeliver it.

Requirements

Qualifications:

* Demonstrate strong ability to work in fast pace, high pressure environment

* Excellent computer skills and capability to adeptly operate NEFCO's Enterprise Resource Planning, Eclipse, as well as the Microsoft Office Suite

* Excellent verbal and written communication skills

* Strong customer service skills

* Maintains excellent regular attendance, punctuality at work to ensure a high-quality and timely response for customers;

* Must perform work accurately and with a sense of urgency and integrity while paying strict attention to detail.

* Degree is preferred (although industry experience may be considered in lieu of degree)

* 3-5 years of work experience (preferably in construction supply sales)

* This is a non-exempt position, eligible for overtime.