Program Manager

About Gartner IT:

Join a world-class team of skilled associates who build creative digital solutions to support our clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.

About the role:

Gartner is looking for an experienced IT Program Manager who can provide project and program leadership for technology projects within Gartner's

Digital Product and Technology organization. The Program Manager role will guide multiple globally distributed teams under Agile frameworks

(Scrum/Kanban) for smooth delivery of various software development projects. The IT Program Manager will lead a complex Portfolio of IT projects and will be accountable for the entire product delivery life cycle including the software development process, quality of the results, benefits realization, end user satisfaction and timely delivery of the projects. In this role, candidate will be required to manage and collaborate with geographically dispersed teams and communicate with the stakeholders/leadership on regular basis with all relevant program/project information.

What Program Manager will do:

• Responsible for the oversight and management of global technology-based project portfolio in support of IT Infrastructure initiatives and accountable for fostering an environment of collaboration and high impact results.
• Partner with technical leadership to report project progress to executive level and cross-team stakeholders. Leverage personal expertise to develop and present rational conclusions, recommendations and direct implementation strategies/action plans.
• Analyzing the scope and direction of initiatives across multiple levels of management and organizational boundaries.
• Ability to influence and manage the expectations of clients, team members, management and external groups with proven track record of acting as a valued IT business partner to senior leadership.
• Establish project metrics with available tools to track health, quickly analyze problems, identify root causes, create action plans, assess impact and develop resolution options. Program Manager will be responsible for the development of strategic and tactical planning of technology and people resources necessary for successful completion of several large-scale projects
• Facilitate Scrum ceremonies such as daily stand-up meetings, sprint planning, sprint review, grooming and sprint retrospective and ensure timely delivery of working codes (MVP) while guiding the team under agile project management framework.
• Work as a liaison between the Product and Technical teams to prioritize backlog for the sprints for MVP development and ensure deliveries are made as described in the quarterly roadmap.
• Continuous collaboration with the cross-functional teams to ensure dependencies are identified / managed effectively and any risks are managed ahead of time.
• Regularly communicate project status, risks, issues, deliveries / release status, team-performance with all stakeholders.
• Escalate obstacles without any delay and promote continuous improvement process based on feedback received during retrospective (create and manage Kaizens).
• Independently manage 'Change Management Process' for the team's regular delivery.
• Actively monitor JIRA boards, ensure high deliverability of working codes (>80%) and keep team performance data up to date for management view.
• Triage Production / Security issues with the dev and product partners for a quick resolution.
• Ensure the establishment of a safe working environment by promoting open discussion between the team members. Encourage team to discuss ideas irrespective of their scale and merits.
• Develop comprehensive risk management frameworks to identify, assess, and mitigate potential threats to program success.
• Conflict negotiation within and beyond the team as needed basis.

Required Skills & Qualifications

• Bachelor's degree (or higher) in Computer Science or related STEM fields.
• Minimum of 8 years of experience in working with IT Development and/or IT Infrastructure teams in a project management capacityand overall 12 years of IT industry experience.
• Certification in any Agile Methodologies (CSM or PSM preferred)
• Must have worked on an AI/ML based project environment earlier and have strong understanding of related terms (generative ai vs. ai agent vs. agentic ai, LLM, RAG, prompting etc.)
• Strong understanding of various Agile Methodologies like Scrum, Kanban, Scrumban, Lean Product Development, JIT etc.
• Strong understanding of SDLC, STLC, Project Planning, Change Management is required.
• Ability to lead and facilitate various project ceremonies independently for multiple teams across the globe.
• Guide and coach team members on agile methodologies.
• Coordinate with multiple different cross-functional teams, including business/product teams for effective project collaboration and product delivery.
• Proficiency in Agile tools such as JIRA, Confluence, ServiceNow; as well as Microsoft suites including MS-Project.
• Ability to work in a fast-paced environment with tight deadlines and multiple project deliverables.

Who you are

• Graduate/Postgraduate in BE/B tech, ME/MTech or MCA are preferred.
• Excellent communication and prioritization skills.
• Able to work independently or within a team proactively in a fast-paced AGILE-SCRUM environment.
• Owns success - Takes responsibility for successful delivery of the solutions.
• Ardent desire to improve upon their skills in software development, frameworks, and technologies.
• Don't meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles

What you'll receive:

• Competitive compensation.
• Limitless growth and learning opportunities.
• A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.
• A chance to make an impact - your work will contribute directly to our strategy.
• Enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.
• 20+ PTO days plus holidays and floating holidays in your first year.
• Extensive medical, dental insurance and vision plan.
• 401K with corporate match, immediate vesting.
• Health-and-wellness-related allowance programs.
• Parental leave.
• Tuition reimbursement.
• Employee Stock Purchase Plan.
• Employee Assistance Program.
• Gartner Gives Charity Match.

And much more!

What are we:

• Action Oriented - Deliver fast, get great results. We embrace the vision, roadmap to success and the action it takes to make it happen.
• Intellectually Curious - Seek to learn, love to teach. We're humble and embrace respectful, radical candor with a mindset of ongoing professional and personal development.
• Collaborative - One team, shared mission. We welcome feedback and understand the value of working together to accomplish more than what is possible individually.

#LI-JD6

#LI-Hybrid

#LI-Technology

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you'll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients' AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You'll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It's an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that's reshaping the way we operate. If you're passionate about AI and want to be part of a team that's guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 108,000 USD - 148,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at View phone number on click.appcast.io or by sending an email View email address on click.appcast.io.

Job Requisition ID:110770

By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.

Gartner Applicant Privacy Link:

For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.