Product Solution Director - Robotics

Job Description

Job Description

Product Solution Director - Robotics

About KBS

Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily . We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more —maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.

If this sounds like you, then why wait, APPLY TODAY!!

This position is 100% Remote

Position Summary

The Robotic Solution Director is responsible for leading the strategic direction, testing, and deployment of robotic solutions across the organization. This role owns the end-to-end process of evaluating, implementing, and optimizing robotic technologies, ensuring that solutions meet operational, client, and business objectives. The Director manages relationships with manufacturers, oversees software and hardware testing, and drives the creation of training and deployment documentation. Success in this role is measured by the achievement of key performance indicators (KPIs), return on investment (ROI), and the delivery of innovative, effective robotic solutions.

Essential Duties and Responsibilities

• Test Strategy & Solution Testing: Develop and execute comprehensive test strategies for all robotic solutions. Conduct hands-on testing to validate performance, reliability, and safety prior to deployment.
• Manufacturer Relationship Management: Own and nurture relationships with robotic manufacturers, ensuring timely updates, support, and collaboration on product enhancements and troubleshooting.
• Software Evaluation: Evaluate and approve software updates and new releases before field deployment, ensuring compatibility and optimal performance in operational environments.
• Deployment Training Documentation: Lead the creation and maintenance of deployment training materials, ensuring teams are equipped with clear, effective instructions for robotic solution implementation.
• Success KPI Criteria Ownership: Define, track, and report on success criteria and KPIs for all robotic deployments, ensuring alignment with business goals and client expectations.
• Site Walks & Demonstrations: Perform site walks and conduct live demonstrations to assess site readiness, showcase robotic capabilities, and gather feedback for continuous improvement.
• Robot Quantity & Business Case Development: Determine the optimal number of robots needed per site and per customer, collaborating with pricing teams to develop robust business cases for deployment.
• ROI Analysis: Analyze and report on the return on investment for robotic solutions, leveraging financial acumen to guide decision-making and maximize value.

Knowledge, Skills, and Competencies

• In-depth knowledge of robotic technologies, operational testing, and deployment best practices.
• Strong relationship management skills with manufacturers and technology partners.
• Advanced analytical skills for software evaluation and ROI determination.
• Expertise in developing training documentation and leading cross-functional teams.
• Proven ability to define and measure KPIs for technology deployments.
• Excellent communication, organizational, and multitasking abilities.

Leadership Capabilities

·        Inspire and influence teams through vision, integrity, and clear communication.

·        Drive organizational change in a dynamic environment, championing innovation and process maturity.

·        Identify and develop talent, building high-performing teams that deliver results.

·        Foster a collaborative, matrixed environment, celebrating successes and recognizing strong performance.

·        Ensure adherence to company and legal policies, demonstrating ethical integrity and commitment to safety.

Educational Qualifications/Job Experience Requirements

• Bachelor’s degree in a related field required.
• 10+ years of experience in robotics, technology innovation, or process improvement, with a focus on solution testing and deployment preferred.
• Extensive experience designing and executing test strategies for robotic solutions, including hardware and software validation in real-world environments.
• Proven track record of evaluating new robotic products and technologies, conducting pilot programs, and providing actionable feedback to manufacturers and internal teams.
• Hands-on experience with field testing, troubleshooting, and optimizing robotic systems prior to large-scale deployment.
• Demonstrated ability to assess software updates, firmware releases, and system integrations for compatibility, reliability, and performance.
• Experience developing and refining deployment training documentation based on product evaluation outcomes and user feedback.
• Background in defining and measuring success criteria (KPIs) for robotic deployments, including post-launch performance analysis and continuous improvement.
• Strong analytical skills in determining site-specific requirements, robot quantity, and ROI calculations for diverse customer environments.
• Experience collaborating with pricing and business case teams to ensure product evaluation aligns with financial objectives and client needs.
• History of performing site walks, live demonstrations, and customer-facing evaluations to validate solution fit and drive adoption.
• Ability to lead cross-functional teams through the product evaluation lifecycle, from initial concept to full deployment and ongoing support.

Working Conditions/Physical Requirements

Schedule:

·        Variable schedule during deployments; standard Monday–Friday outside of deployments.

·        Occasional on-call support for urgent issues or critical incidents.

·        Ability to travel up to 40% as needed for business requirements.

·        Comfortable working in retail, office, and commercial environments.

·        Physical ability to support field operations as needed

Must be located in the Dallas Texas Area