Call Center Representative/Canvasser

Job Description Job Description Benefits/Perks Competitive Compensation Commission Career Growth Opportunities Job Summary We are seeking a friendly and professional Call Center Representative/ Canvasser to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to go door to door. As a Canvasser, you will be given routes to canvas. We are looking to build a Canvassing team that is willing to put in the time to go door to door and speak with home owners. NO SOLICITING! NO COLD CALLING! Responsibilities Receive inbound calls and place outbound calls Identify the reason for the customer’s call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Upsell products and services when appropriate Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Attend trainings to maintain up-to-date skills and knowledge Qualifications Previous experience as a Call Center Representative or in a similar role Excellent phone and verbal communication skills Understanding of active listening techniques Highly organized with the ability to manage time effectively Able bodied to canvas surrounding areas Personable and compassionate #J-18808-Ljbffr