Account Manager - Commercial Insurance (Eastern / Central Time Zones)

Title: Account Manager – Commercial Lines (Fully Remote) Location: Fully Remote, Eastern or Central Time Zones. Candidates within a 50‑mile radius of a branch may be required to work onsite occasionally. Book Focus Construction, Contractors, Property. Required License Active P&C license. Key Responsibilities Maintain technical competence and industry expertise. Direct daily activities of the account management team. Handle customer service requests, policy administration, billing, claims, and coverage analysis. Manage policy expirations and renewals. Conduct client research, prepare submissions, negotiate coverages, and present proposals. Monitor accounts receivable reports and take action on delinquent accounts, collecting outstanding balances. Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. Monitor and maintain activity/suspense to ensure timely completion. Maintain frequent, transparent communication with the account team regarding workload status and any issues. Deliver excellent service, proactively anticipating needs and responding quickly to service requests. Stay updated on company policies and procedures. Seek and adopt best practices to improve individual and team performance. Demonstrate integrity, leadership, and champion IOA values. Ideal Candidate Qualifications 3+ years of account management experience, or 5+ years in the insurance industry. Thorough knowledge of insurance brokerage and client needs. Required active licensing; professional designation (CIC or equivalent) preferred. Strong analytical, problem‑solving, and decision‑making skills. Exceptional customer service, communication, multitasking, and organizational skills. Proficiency in MS Office (Outlook, Word, Excel). High School Diploma (or equivalent). Benefits Competitive salaries and bonus potential. Company‑paid health insurance. Paid holidays, vacations, and sick time. 401(k) with employer match. Professional growth and career progression opportunities. Respectful culture and work/family life balance. Community service commitment. Supportive teammates and a rewarding work environment. Salary Range $70,000.00 to $90,000.00 per year, depending on experience, relevant skills, and geographic location. Equal Opportunity Statement Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Insurance Office of America, Inc.