IT Support Engineer

T1 Energy is bringing solar manufacturing back to the U.S. by building a domestic solar supply chain. Our mission is to invigorate America with scalable, reliable, and low-cost energy. Our fully operational 5GW solar module facility in Wilmer, Texas, can manufacture more than 20,000 modules every 24 hours. By the time you finish reading this paragraph, we will have produced two solar panels that will power American homes and fuel domestic AI. We're focused on building advanced American manufacturing and we're passionate about engineering a better future filled with abundant energy.

The Role

T1 Energy is looking to hire an IT Support Engineer.

What You'll Do

• Provide day-to-day IT support for production floors and office users by responding to and resolving hardware, software, and network-related issues in a timely manner.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, barcode scanners, label printers, handheld devices (PDAs), and other end-user equipment.
• Support the deployment, upgrade, and network connectivity of production equipment and IT systems. Troubleshoot and resolve production-related IT issues to ensure stable manufacturing operations and minimize production downtime.
• Assist in maintaining wired and wireless network infrastructure, including physical installation and connection, basic configuration and troubleshooting of switches, wireless access points and network connectivity.
• Perform routine inspections of MDFs, IDFs, server rooms, UPS systems, cooling systems, and network infrastructure. Maintain a clean and organized server room environment, respond to equipment alarms, prepare inspection reports, and recommend improvements.
• Manage structured cabling, equipment labeling, and IT assets, including inventory control, asset tagging, lifecycle management, and cable management.
• Respond to Help Desk tickets, perform initial troubleshooting, collect relevant diagnostic information and logs, assist with IT projects, equipment deployments, and system upgrades, and coordinate with vendors and cross-functional teams to provide effective on-site IT support.
• Provide after-hours or on-call technical support as required by business needs and perform other IT operations and support duties assigned by management.

Who You Are

• Proficiency with Microsoft Windows operating systems, Android devices, and Microsoft applications.
• Strong sense of ownership and accountability, with a commitment to workplace safety, security, compliance, and adherence to established IT policies, procedures, change management processes, and site safety requirements.
• Basic understanding of TCP/IP, DHCP, DNS, VLANs, and network troubleshooting.
• Strong analytical and problem-solving skills, with excellent communication, customer service, and teamwork skills.
• Willingness to provide after-hours or on-call technical support as business needs require.

Qualifications

• Associate's degree or higher in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of IT technical support experience; manufacturing or industrial environment experience, is preferred.
• Hands-on experience with structured cabling systems, MDFs, IDFs, UPS systems, server room cooling, and low-voltage infrastructure. Ability to independently install, maintain, and troubleshoot PCs, printers, barcode scanners, label printers, handheld devices (PDAs), switches, and wireless access points (APs).

The T1 Way

We move fast, expect accountability, and treat people with respect. We also have a no-jerks policy: we don't tolerate big egos, bad behavior or "that's not my job attitude". Be sharp, be honest, be human. If you can hold the line and have a sense of humor, you'll fit right in.

T1 Energy is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of any legally protected characteristics.