Patient Access Specialist (Bilingual English & Spanish)

Job Description

Job Description

Make a difference from the very first hello.

As a Bilingual Patient Access Specialist at Affinity Health Center, you will help connect patients and families to the care they need while creating a welcoming experience at every interaction. Your ability to communicate in both English and Spanish will help remove language barriers and ensure our patients feel heard, respected, and supported.

Affinity Health Center seeks a full time Patient Access Specialist to provide excellent customer service to patients; answer shared calls on agency call center; schedule patients for appointments; verify insurance and collect copays; collaborate with coworkers across the organization to provide patient centered care.

Key Responsibilities:

• Review the upcoming patient schedule, call patients to verify insurance coverage, ensure patient information (i.e., phone, address, etc.) is up to date
• Verify insurance and whenever appropriate, verify patient insurance is active and understand coverage benefits and limitations
• Communicate with patients regarding confirming appointment, personal details, collection of data, and demographic information.
• Confirm and schedule patient appointments, process insurance copays and payments on outstanding bills
• Complete pre-intake documentation for patients accurately and efficiently
• Collaborate with colleagues across departments to promote patient-centered care
• Deliver exceptional customer service to patients (in-person and through the call center) in a professional and compassionate manner

Requirements:

• Minimum two years of medical office experience in a primary care practice.
• Professional experience using technology such as Email, Microsoft Office Suites, Data Management, and/or Point of Sale systems
• Fluency in English and Spanish , with the ability to communicate effectively with patients verbally and in writing.
• High school diploma or equivalent
• Ability to work flexible shifts, including working in the evening, working at organizational satellite sites, and the ability to multi-task in a fast-paced environment
• Familiarity with insurance processes and electronic health records (EHR)
• Reliable transportation

Benefits:

• Fully Funded Health Insurance
• Paid-time-off
• Group Health /Life/Dental/Vision/Disability
• Health Reimbursement Account
• 403B Retirement Plan with 3% match
• 12 Paid Holidays
• Monday - Friday schedule

Founded from a commitment to caring for people living with HIV/AIDS, AHC has grown into a comprehensive community health center providing medical, behavioral health, dental, pharmacy, prevention, case management, and supportive services under one roof.

As a member of the AHC team, you will have the opportunity to:

* Make a meaningful difference by expanding access to high-quality, comprehensive care for individuals and families in our community.
* Lead with purpose in an organization with a longstanding commitment to HIV/AIDS care, prevention, health equity, and community health.
* Collaborate across disciplines in an integrated, patient-centered environment where medical and supportive services work together.
* Build community impact by developing partnerships with healthcare providers, community organizations, funders, and other stakeholders.

Company Description

Founded from a commitment to caring for people living with HIV/AIDS, AHC has grown into a comprehensive community health center providing medical, behavioral health, dental, pharmacy, prevention, case management, and supportive services under one roof.\n\nAs a member of the AHC team, you will have the opportunity to:\n\n* Make a meaningful difference by expanding access to high-quality, comprehensive care for individuals and families in our community.\n* Lead with purpose in an organization with a longstanding commitment to HIV/AIDS care, prevention, health equity, and community health.\n* Collaborate across disciplines in an integrated, patient-centered environment where medical and supportive services work together.\n* Build community impact by developing partnerships with healthcare providers, community organizations, funders, and other stakeholders.