Lead Veterinary Receptionist at Fleur Pet Hospital

Job Description:

Lead Receptionist - Fleur Pet Hospital | Des Moines, IA

Fleur Pet Hospital is a locally owned, full-service veterinary clinic dedicated to providing compassionate, high-quality care for pets and peace of mind for their families. Our team values kindness, respect, and teamwork. We treat each pet as our own and every client as a valued partner in their pet's health.

We're looking for an experienced, dependable Lead Receptionist to take ownership of our front desk operations. This role is ideal for someone who enjoys client interaction while also handling the behind-the-scenes responsibilities that keep a clinic running smoothly.

About Fleur Pet Hospital

Fleur Pet Hospital is your trusted veterinarian providing wellness exams, emergency care, microchipping, vaccinations, dental care, and more for cats, dogs, rabbits, pocket pets, avians, and pot-bellied pigs in Des Moines, Indianola, Norwalk, Runnells, Altoona, Carlisle, Urbandale, and West Des Moines.

Located in the heart of Des Moines, we've been serving local families and their pets for decades. We're proud of our friendly atmosphere, high medical standards, and genuine connection with our community. Every team member plays a role in making our hospital a place clients and pets trust.

What You'll Do

• Serve as the primary point of contact for client service and front desk operations
• Deliver a consistent, high-quality client experience from check-in to check-out
• Answer phones, schedule appointments, and manage client communications
• Oversee appointment flow and help maintain an efficient daily schedule
• Assist with staff scheduling using Stripe
• Order clinic supplies and pet food, and manage inventory levels
• Enter invoices and maintain accurate financial and inventory records
• Process payments and assist with billing inquiries
• Keep the reception area clean, organized, and welcoming

What We're Looking For

• Previous experience in a veterinary, medical, or high-volume customer service setting
• Strong organizational and problem-solving skills
• Ability to multitask and stay composed in a fast-paced environment
• Comfortable with computers, scheduling systems, and basic administrative tools
• A professional, calm approach when handling client concerns
• A genuine passion for animals and client care

What We Offer

• Competitive pay based on experience
• Paid time off and paid holidays
• Employee discounts on veterinary services
• A supportive, team-oriented environment
• Opportunities for growth and increased responsibility

How to Apply: If you're ready to take ownership of the front desk and play a key role in both client experience and clinic operations, we'd love to meet you. Submit your resume and tell us about your experience.

Required Skills:
• Resume
• Inventory
• BASIC
• Emergency
• Operations
• Ownership
• Payments
• Records
• Scheduling
• Teamwork
• Customer Service