Field Support Specialist

Field Support Specialist
Bring your attention to detail and customer service superpowers to a team that values accuracy, organization, and great communication.

What You'll Be Doing:
You're the glue that keeps everything moving smoothly-orders, communication, shipments, and all the details in between. You'll make sure client orders are processed on time, accurately documented, and that everyone stays informed along the way.

A Day in the Life:
Spend your days making sure everything is running like clockwork:

• Schedule appointments with custodians of records
• Digitize documents and enter them into our system
• Keep our database spotless with real-time updates
• Sort and process mail
• Answer calls from clients and custodians with professionalism and care
• Create detailed status updates through data entry
• Prep records for shipment
• Coordinate with other departments to solve issues and keep clients happy
• Ensure every order is processed, tracked, and documented accurately

And there's more:

• Retrieve mail from our PO Box
• Pitch in on special projects and other tasks as needed

What You Bring to the Table:

• Top-notch customer service and communication skills
• Organized, focused, and detail-oriented mindset
• Able to juggle multiple tasks and stay on top of priorities
• Friendly, outgoing, and proactive attitude
• Comfortable in a fast-paced environment
• Respect for confidentiality and sensitive information
• Reliable and punctual-you show up and get it done

Tech Skills We Need:

• Solid skills in Microsoft Word, Excel, PowerPoint, and email
• Comfortable using internet software and digital tools
• Bonus points if you've worked in a Windows-based system before

Why Join Us?
Because you're not just filling a role-you're becoming a key part of a team that values accuracy, service, and a job well done. Every detail you handle helps keep our clients informed and operations running smoothly.