Client Success Associate

Client Success Associate

Founded in 2009, Zest AI has been pioneering innovative AI technology with a mission to expand credit access to create opportunities for more Americans to pursue their financial goals. Zest AI is transforming the $17 trillion US consumer credit market by delivering AI technology that helps lenders identify creditworthy borrowers overlooked by traditional methods, while leveling the playing field so financial institutions of all sizes can harness AI to provide better lending experiences.

With over 50 issued and pending patents across automation, accuracy, performance, and model explainability, Zest AI is a leader in financial technology, providing financial institutions with AI tools that create a more resilient US financial system and a stronger U.S. economy. With over 600 active AI models, financial institutions rely on Zest AI's comprehensive suite of solutions spanning marketing, underwriting, fraud detection, lending intelligence, and more to make smarter lending decisions while improving profitability. This US-based technology as a service company is headquartered in Los Angeles, California.

Zest is hiring for a Client Success Associate to help us drive through our next phase of growth. Client Success Associate at Zest AI are on the front-line with our clients, leading all aspects of our engagements with banks, credit unions, and specialty lenders. Pairing razor-sharp business acumen with client relationship-building skills and working with our world-class teams of engineers and product managers, data scientists, and business analysts, Client Success Associates put the pieces together to deliver major business value from artificial intelligence / machine learning for our clients. This can be either a hybrid role, in the greater Burbank, CA area, or a remote role, sited anywhere in the continental United States.

In this role you will:

• Be accountable for successful client engagements
• Collaborate with a team of data scientists and analysts building machine learning models to demonstrate the technology's business value
• Drive client-specific partnership strategy, in deep collaboration with our business development and sales organizations, by knowing the client organization inside and out
• Lead communication of engagement results to both the client executive team and internally to Zest
• Coordinate internally with Zest executives and product and technology leadership to ensure client needs are met by our product offerings

We are looking for:

• 2-5 years of experience with complex, data-driven problem solving, with demonstrated ability to lead teams and drive large projects. Consulting experience a plus, as is customer success experience (supporting a technology offering)
• Bachelor's Degree in analytical/quantitative field
• Top 1% quantitative analytics skills
• Strong interpersonal, leadership, and communication skills; a proven aptitude for building and maintaining strong relationships. Passion for engaging with clients and delivering value to our partners
• Ability to work in a fast-paced, collaborative environment
• A results-oriented, highly self-motivated, can-do, and quick-to-learn personality
• Must have a reliable internet connection and a dedicated home office

Perks and benefits

All Zestys experience:

• The opportunity to join a mission-focused company
• People – the best part of Zest
• Robust medical, dental and vision insurance plans
• Annual bonus plan participation
• 401(k) with generous match
• Employee Awards and Recognition
• 11 company holidays
• Winter break (office closed between Christmas Eve and New Year's Day)
• Unlimited vacation time
• Employee Resource Groups and Diversity, Equity, and Inclusion forums
• Generous family leave policy (12 week maternity leave / 6 week paternity leave)
• Phone and internet allowance
• Employee gatherings, including quarterly Town Hall meetings

Our Burbank, CA area, hybrid model (typically 1 day/week) Zestys also enjoy:

• Complimentary daily lunches from LA's best restaurants and a fully stocked kitchen
• Beautiful, modern, dog-friendly office with lounge and gaming areas
• Complimentary manicures, pedicures, and mindfulness sessions
• Reimbursable membership to the onsite gym
• Company happy hours, social events, outings, volunteer opportunities and much more!
• Onsite car wash service

About Zest AI:

Creating a diverse and inclusive culture where all are welcomed, valued, and empowered to achieve our full potential is important to who we are and where we're headed in the future. We know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together. Zest is committed to diversity, equity, and inclusion and encourages professionals from underrepresented groups in technology and financial services to apply.

Our core values are Collaboration, Communication, Client-centricity, Bias for Action, and Heart.