1st Mortgage Servicer - Investor

Job Details: Job Location: Lakeland, FL 33803. Position Type: Full Time. Responsibilities Manage default management and loss mitigation activities, including developing mortgage workout proposals for members who are experiencing payment difficulties or are at imminent risk of default. Manage investor Early Default Reporting (EDR) and PMI Notice of Default reporting. Manage the initial review, processing, and submission of all foreclosure packages by coordinating correspondence with all applicable parties through resolution or sale of collateral. Review, research, and resolve general servicing questions from members and other MIDFLORIDA departments. Handle general servicing questions and tasks, including loan histories, payment reversals, escrow balance payments, escrow analysis changes, mortgage loan boarding, insurance inquiries, and other mortgage‑related matters. Review, research, and resolve general ledger reconciliation issues. Cross‑train in all department functions, as assigned. Communicate professionally and efficiently with all departments to promote collaboration. Ensure compliance with regulations and policies. Exercise sound judgment and discretion while remaining compliant with well‑defined limits and guidelines. Provide technical solutions in support of MIDFLORIDA’s electronic services. Exhibit a high degree of integrity, trustworthiness, and professionalism always. Exude a positive and professional attitude with members and partners consistently. Perform other duties as assigned. Qualifications Excellent customer service, communication, and organizational skills. Ability to meet reporting deadlines. Thorough understanding of federal and state mortgage regulations. High school diploma or equivalent required. Demonstrated familiarity with Fannie Mae and Freddie Mac reporting, servicing regulations, and guidelines, including investor requirements, compliance standards, and operational best practices. Demonstrated intermediate to advanced proficiency in Excel. Accounting knowledge preferred. Benefits Stability Opportunity for growth Paid time off and Paid Holidays Tuition assistance after 6 months of service 401K Plan with Employer Matching Health, Dental, and Vision Insurance – Generous and affordable plans for employee and family Employee Assistance Program – No waiting period to access benefit Salary and Bonuses – Bonus programs and annual appraisals with salary increase opportunities This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. #J-18808-Ljbffr