Commercial Support Coordinator

• Maintain accurate customer and account information in Salesforce, KAG Trip Focus, and other commercial systems to ensure data integrity.
• Coordinate customer onboarding by managing account setup, required documentation, and system updates from start to finish.
• Support the Commercial team with administrative, operational, and reporting activities, including proposals, presentations, analytics, and KPI reporting.
• Generate, maintain, and distribute reports to support customer activity, sales performance, and leadership reporting.
• Build and maintain positive working relationships with customers, field sales representatives, operations, and internal stakeholders to ensure an exceptional customer experience.
• Serve as a resource for customer data, CRM, and customer portal inquiries, including providing training and support for KAG Trip Focus.
• Identify opportunities to improve processes, streamline workflows, and enhance data quality across commercial systems.
• Maintain accurate records of customer and sales activity within Salesforce and other commercial platforms.
• Participate in customer meetings, conferences, and other commercial events as needed (approximately 10% travel).
• Perform other duties and special projects as assigned.

• Experience with CRM systems, preferably Salesforce.
• Minimum of 2 years customer-facing role, transportation and/or logistics experience is a plus.
• Strong Communication skills: written and verbal
• Experience working with Microsoft 365 platform and products.
• Customer-focused with a collaborative, team-oriented approach.
• Self-motivated, dependable, and able to work independently while contributing to a team environment.
• Strong attention to detail with excellent organizational and time management skills.
• Willingness to travel up to 10% as needed.

• Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.

• Provide constructive guidance to other employees and representatives of third parties.

• Contribute to providing the highest quality of products and services to customers.

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