Care Management Support Coordinator

Job Description

Job Description

About CCNC

From the mountains to the coast, from large cities to small towns, Community Care of North Carolina is transforming health care. Informed by statewide data and predictive analytics, community-based care-managers work with local physicians and diverse teams of health professionals to develop whole-person plans of care that connect people to the right local resources and increase equity and access to high quality care.

CCNC Mission Statement

To improve the health and quality of life for all North Carolinians by building supporting better community-based healthcare delivery systems.

Position SummaryThe Care Management Support Coordinator position is a non-clinician role that works in collaboration with the Care Management Team to support the multi-disciplinary team approach of patient care. Care Management coordination supports both members and the CM (Care Management) Team by providing resources, requesting, and gathering appropriate documents, scheduling members for Care Manager follow up, and completing other delegated tasks to support the CM Team. The Care Management Support Coordinator will work remotely within regions to cover needs across the state.
Essential Functions

• Receive and document all referrals from various sources into the Care Management documentation platform.
• Verify eligibility and demographic information.
• May complete Health Risk Screenings as needed.
• Assist with mailing educational materials, consent forms or other documents to the member as necessary.
• Assist with referrals on behalf of the Care Management team.
• Provide information for access and coordination of resources.
• Assist member with care coordination and health care system navigation.
• Provide culturally appropriate health education and information.
• Provide general education and social support.
• Advocate for members.
• Assist with scheduling medical appointments and transportation as needed.
• Assist to address with Social Determinants of Health as needed.
• Access multiple EHR’s to obtain and upload into the care management platform.
• Notify supervisor promptly of any issues with carrying out any duties assigned.
• Adhere to CCNC (Community Care of North Carolina) Privacy and Security policies to ensure that patient and company data is properly safeguarded.
• Abide by department guidelines, company policies, and HIPAA regulations.
• Perform other duties that assist in keeping the operations organized and functional.
• Attend departmental and corporate meetings, local and regional training, or other events as required.
• Understand and uphold CCNC goals, objectives, and standards.

Qualifications

• High school diploma or GED required, or Licensed Practical Nurse
• 2-4 years minimum experience in a health care setting required
• 2 or 4-year degree in health-related field preferred
• Bilingual preferred

Knowledge, Skills, and Abilities

• Knowledge of and experience working in patient or clinical data systems
• Computer skills required including various office software and the internet; experience with MS Office software preferred
• Knowledge of state and federal benefits system
• Excellent communication skills – oral and written
• Proficient motivational interviewing skills
• Organizational and time management skills
• Sensitivity to diversity of cultures, language barriers, health literacy and educational levels
• Knowledge of medical terminology
• Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives
• Able to shift strategy or approach in response to the demands of a situation

Working Conditions

• The job environment is primarily a home environment
• Multiple contacts are required with various members, providers, multi-payer systems and community partners to ensure coordination of services; exposure to general office, community, and household conditions, as well as communicable disease could occur
• Routinely there may be some minor physical inconveniences or discomforts in the work setting, including sitting for moderate periods of time
• Must be able to utilize office equipment, computer, keyboard, and phone with or without assistive devices
• Repetitive wrist motion and occasional lifting/carrying of up to 25 pounds
• The job environment can be intense as high volume, repetitive work is an expectation

Why Join Us

• Make a meaningful impact on youth and families across North Carolina
• Work with a supportive and collaborative care team
• Competitive Benefits Package effective first day of employment
• Opportunities for growth, training, and bonus incentives*

Ready to improve the health and quality of life of all North Carolinians by building and supporting better community-based health care delivery systems?

• Apply today and join us in delivering compassionate care that makes a difference.