Customer Service Representative

Job Title

Assist customers with needed parts, interacting extensively to clarify their needs, research and recommend parts, provide quotes, and take orders. Actively create new and add-on sales and generate leads for Outside Sales. Responsible for providing sales support and service to original equipment manufacturers (OEMs), industrial companies, heavy equipment customers, etc. where fluid power is utilized. Experience in dealing with automation products, i.e. actuators, air valves, compressors, and a mechanical background highly recommended.

Essential Functions

Process customer orders and quotes for various products and value added services through email or phone inquiries. Answer delivery inquiries, follow up on purchasing and receiving of a specific product, checking availability of stock, back order status, vendor schedules, and shipping dates. Works from worksheets, inventory lists, part number files and related information in order to assist customers. Gather information as to costs, discounts, stock availability. Expedite order inquiries, checking the status of orders, following up on back orders, and lost orders. Will investigate defects, damages, and incorrect shipments. Follow-up on status of in-house repairs. Assist walk in customers on their product needs through identification, technical support and order processing. Monitors customer returns as required, including investigating the cause and recommending or approving reshipment or credit, and processing necessary paperwork. Will seek and grow opportunities to increase business and account base by qualifying and opening new business accounts utilizing sales techniques to add-on sell, up-sell, and provide professional customer service. Able too efficiently and professionally service sales accounts and maintain a history profile of what was discussed with the customer in organization systems. Will maintain and develop good customer relationships. Continuously strive to develop and maintain customer rapports and satisfaction.

Position Qualifications Skills and Abilities

Experience should demonstrate proficiencies in the following areas: Ability to learn and apply new information quickly. Assertive team player with positive attitude, high energy level, and ability to establish rapport and build relationships with current and potential customers. Must have a clear, pleasant and professional speaking voice for over the phone sales and communication. Experienced in telesales or outside sales, or a combination of the two. Product knowledge of fluid power products and repairs. Excellent interpersonal and communication abilities. Good negotiation and closing skills to drive sales. Establish and maintain professional interpersonal relationships with customers and other contacts. Provide a professional image over the phone. Solid organizational skills, including the ability to manage multiple competing priorities. Good problem-solving and reasoning skills. Basic computer skills and MS Office package. Attend product training seminars. High level of integrity. Accept responsibility for his/her actions. Accept constructive criticism without becoming defensive. Proper listening, skills and command of the English language. Must possess a high degree of organization. Ability to focus on a goal and obtain pre-determined results. Ability to act in a self-confident manner to facilitate completion of work assignments or to defend a position or idea.

Education: High School Graduate or equivalent; or Fluid Power or Industrial Distribution degree, and/or hands on experience in fluid power or related fields

Experience: Three years experience in industrial or fluid power environment preferred

Skills taught after hire as needed: Product and Application Training, Hydraulic Training, Pneumatics Training, Mechanics Training, Basic System Training, Computer System Training, Microsoft Office Training, Sales Techniques, ISO Training, P21

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Applied Industrial Technologies