Frozen Food Supervisor

The Frozen Supervisor is responsible for overseeing the daily operations of the frozen foods department, ensuring products are well‑stocked, properly maintained, and merchandised to company standards. This role supports department performance by managing inventory, maintaining product quality, and leading associates to deliver an efficient and customer‑focused shopping experience. Key Responsibilities Department Operations Oversee stocking, rotation, and replenishment of frozen products Ensure product integrity by maintaining proper freezer temperatures and storage conditions Monitor freezer cases for cleanliness, organization, and functionality Execute planograms, promotional displays, and seasonal sets Customer Service Provide friendly and knowledgeable assistance to customers Help customers locate products and offer recommendations when needed Address and resolve customer concerns promptly and professionally Inventory & Shrink Control Support ordering processes to maintain proper inventory levels Ensure accurate product rotation using FIFO (first-in, first-out) standards Minimize shrink by monitoring damaged, thawed, or out‑of‑date product Assist with inventory counts and audits Team Leadership & Support Supervise and support frozen department associates Assist with training, coaching, and reinforcing company standards Delegate tasks and monitor productivity to ensure efficient workflow Promote a positive and accountable team environment Merchandising & Standards Maintain a clean, organized, and visually appealing frozen department Ensure shelves and cases are fully stocked and properly faced Verify all pricing, signage, and tags are accurate and current Safety & Compliance Follow all food safety and sanitation guidelines Maintain safe working conditions, especially around freezer equipment Enforce proper lifting techniques and equipment usage Ensure adherence to company policies and regulatory requirements Qualifications High school diploma or equivalent required 1–2 years of grocery or frozen department experience preferred Prior leadership experience is a plus Strong organization, communication, and time‑management skills Ability to work independently in a fast‑paced environment Physical Requirements Ability to work in freezing temperatures for extended periods Frequent lifting, pushing, and pulling of up to 40–50 lbs Continuous standing, walking, and bending throughout the shift Flexible availability including early mornings, evenings, weekends, and holidays Key Competencies Product Quality & Temperature Control Customer Service Focus Team Leadership & Accountability Attention to Detail Efficiency & Execution Career Path Opportunities Frozen/Dairy Manager Dairy Manager Assistant Sales Manager Store Leadership Roles #J-18808-Ljbffr