Solution Architect

Solution Architect

Location: Austin, TX

Role Overview

We are seeking an experienced Atlassian Solution Architect to design, configure, and deliver enterprise-grade solutions using the SaaS-based Atlassian product suite. This role involves working closely with customers to understand their business needs and recommend best practices for implementing tools such as Jira, Confluence, Bitbucket, Jenkins, and other DevOps/ALM solutions. The ideal candidate will have deep expertise in enabling a complete Application Lifecycle Management (ALM) cycle and integrating Atlassian tools with other enterprise systems.

Key Responsibilities

• Solution Design Architecture
• Develop scalable, secure, and efficient architectures for Atlassian tools and related integrations.
• Define best practices for Jira workflows, Confluence spaces, Bitbucket repositories, and CI/CD pipelines.
• Configuration Implementation
• Configure Jira projects, boards, workflows, permissions, and automation rules.
• Set up Confluence spaces, templates, and knowledge management structures.
• Integrate Bitbucket with Jenkins and other CI/CD tools for seamless development pipelines.
• Customer Engagement
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Provide recommendations on licensing, scaling, and governance for Atlassian products.
• Integration Automation
• Implement integrations with third-party tools (e.g., Slack, GitHub, ServiceNow).
• Automate processes using Atlassian APIs, scripts, and marketplace apps.
• Performance Security
• Ensure system performance, reliability, and compliance with security standards.
• Conduct health checks and optimize configurations for large-scale deployments.
• Deliver training sessions and create documentation for end users and administrators.

Required Skills Qualifications

10–15 years of experience in IT solution architecture, with at least 5+ years focused on Atlassian tools. Strong expertise in Jira Software, Jira Service Management, Confluence, Bitbucket, and related plugins. Hands-on experience with CI/CD tools like Jenkins and integration with Atlassian products. Solid understanding of Agile, DevOps, and ALM methodologies. Proficiency in scripting (e.g., Groovy, Python) and Atlassian REST APIs for automation. Experience with cloud-based deployments and Atlassian SaaS offerings. Excellent communication and stakeholder management skills.

About Us

At *** ( *** | Connected World, Connected Experiences ), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer 'experiences' are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That's when truly connected experiences manifest. Extraordinary is when experiences come together – a continuous convergence of digital technologies, touchpoints, and most importantly people. It's time to reimagine, reinvent, and revolutionize business models operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change.