Concierge

Resident Services Coordinator

The Resident Services Coordinator is responsible for providing a welcoming environment for greeting customers and an exceptional lifestyle for residents.

What Highmark can do for YOU:

• Help you achieve your goals by continuous professional development and regular career progression sessions
• Competitive pay for the market
• Monthly bonus opportunities for all site associates
• 30% associate rent discount
• Medical, Dental & Vision benefits the 1st of the month following 30 days of full-time employment
• Company-provided life insurance, short term and long term disability coverage
• Flexible Spending accounts
• 401(k) eligibility after 90 days, with 4% Highmark match
• Professional Certification & Tuition reimbursement
• Vacation, Sick and Personal Time off available to use after 90 days
• 10 paid holidays
• Paid parental leave

Responsibilities:

• Maintains a detailed knowledge of the apartment community and amenities
• Interacts with associates and visitors with poise and diplomacy
• Accepts packages for the Resident Services Office and residents
• Maintains a register of contacts and phone numbers for local entertainment and services (i.e. restaurants, movie theaters, cab and other transportation companies and airlines)
• Greets every visitor with a positive and professional demeanor
• Accepts residents' work orders and forwards to community office
• Perform inspections of common areas and community amenities
• Reports any observed maintenance problems
• Must assist and attend resident functions
• Must stay informed and comply with all policies and procedures as outlined
• Must adhere to and comply with company safety policies, rules and utilize safety equipment, as required
• Must always be courteous and helpful to residents, prospective residents and co-workers
• Must have reliable transportation in order to attend meetings, visit area businesses, purchase or pick up supplies for residents and community functions
• Must have a mode of communication in which to be contacted at home and to respond in cases of emergency
• Must be available for overtime, weekend, holiday and evening work
• Must be willing to be assigned to other Highmark communities, as needed
• Performs other duties as assigned by the Community Director

Qualifications:

• You are interested in the above
• You're punctual, dependable and a self-starter
• You have a "can-do" attitude
• You're a team player
• High school education or equivalent
• Ability to read, write and comprehend the English language
• Possesses excellent telephone and communication skills
• Competent ability with personal computer, calculator, fax machine and scanning ability
• Must possess a valid driver's license
• Customer service experience preferred

Compensation: $19.00 to $21.00 an hour

#CO1O

Req ID: 2026-9440