Associate Software Support Specialist

Come and join our team of intelligent and motivated support professionals at Tyler Technologies. In this challenging role, you will assist our clients all over the country with their Municipal Justice Suite. Tyler Technologies is a leading provider of end-to-end information management solutions and services for local governments. Tyler partners with clients to empower the public sector — cities, counties, schools and other government entities — to become more efficient, more accessible and more responsive to the needs of citizens. We have an opening for an Associate Software Support Specialist on our Municipal Justice team. This role provides basic-level software support for Tyler clients in the use, functionality, and understanding of our products and databases for issues that are easily solved. The Associate Software Support Specialist is an entry-level position, learning how to ensure timely resolution of client financial management software. If you have the following competencies we want to talk to you: Strong desire to work with a team that has common goals Passion for helping clients and building rapport Desire to work in a fast-paced environment where every day offers diverse questions Aptitude for problem solving and thinking out-of-the-box. Location Lubbock, Texas Travel 0-5% Responsibilities Troubleshoot and resolve client’s online and phone inquiries regarding software issues, while providing excellent customer service Prioritize, analyze and manage multiple inquiries from a varied group of clients Advance product knowledge by reviewing new functionality and testing new product issues Advocate for the client and ensure the software meets their business requirements May create or enhance documentation throughout the support process. Commits to expanding technological skills and knowledge of the Tyler products. Qualifications College degree or comparable work experience Knowledge of court procedures and policies is a plus! Proficiency with computers and contemporary online applications Excellent interpersonal skills Effective analytical ability, particularly in a technical environment. Excellent written and verbal communication skills. Ability to prioritize and complete multiple tasks in a fast-paced, client focused environment Effective decision making and problem solving skills involving troubleshooting basic to moderate issues. Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler. Great Place to Work & Grow Your Career Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades. Taking Care of You & Your Family Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people. Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing View email address on click.appcast.io or by calling View phone number on click.appcast.io. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability. #J-18808-Ljbffr Tyler Technologies, Inc.