Field Service Technician

Field Maintenance TechnicianChartis Federal is a premier systems engineering and integration firm specializing in mission-critical IT and communications solutions for law enforcement, homeland security, and defense. As a trusted prime contractor with over $160 million in task order awards, we operate across 22 states and support essential government missions worldwide.Our commitment to excellence has fueled our year-over-year growth, earning us recognition twice as a Washington Technology FAST 50 company and securing a place on the Inc. 5000 list for five consecutive years. At Chartis Federal, our mission is clear: keeping heroes safe and connected on the battlefield, on the border, and in our backyards.Chartis Federal is seeking a Field Maintenance Technician to perform preventive and corrective maintenance, fault isolation, and sustainment support for U.S. Customs and Border Protection's mobile surveillance systems, approximately 165 Mobile Video Surveillance Systems (MVSS/MVSS-R) and 90 Mobile Surveillance Capability systems (MSC/MSC-Lite), supporting U.S. Border Patrol operations along the southern and northern borders.This role performs hands-on maintenance, troubleshooting, and repair of mobile surveillance platforms, tactical communications and Land Mobile Radio (LMR) equipment, and associated command-and-control systems to reduce downtime and sustain operational availability for Border Patrol Agents.Responsibilities:Perform preventive and corrective maintenance, fault isolation, and removal/replacement of failed Line Replaceable Units (LRUs) on mobile surveillance, tower, and sensor network systemsTroubleshoot and restore proprietary system software to full operational capabilityAssist Sector Fleet with recovery of surveillance systems and equipment mounted on disabled trucksOperate within CBP sustainment support facilities, managing forward-deployed sparesComplete Organizational and Intermediate Level maintenance per system maintenance manuals, maintenance plans, and SOPsDocument all maintenance actions, inventory, and asset condition in the Integrated Logistics Support System (ILSS)/MaximoSupport installation, integration, testing, programming, and troubleshooting of LMR and tactical communications equipmentEscalate maintenance issues that cannot be resolved locally to the immediate supervisor within 48 hoursProvide Help Line telephonic support during normal business hours (0600–1800 local time)Travel locally/regionally (up to 25%) within the assigned area of operation to maintain surveillance technologiesOperate specialized tools and equipment (gantry cranes, pallet jacks, hoists, forklifts) in support of sustainment activitiesClimb ladders and mobile systems safely to perform maintenance and repairs at elevated heightsRequirements:Minimum of 3 years of experience in tactical communications installation and integration, electronic systems repair, mobile surveillance system maintenance, testing, programming, troubleshooting, and design, or equivalentValid state-issued driver's license, required to travel to repair and maintenance sitesGantry Crane Operator certification (current, or ability to obtain within 180 days of hire)Ability to lift objects in excess of 50 lbs., climb ladders and mobile systems, and work in outdoor/field conditions, including extreme weatherU.S. citizenship required; Lawful Permanent Resident status is not accepted for this contractMust satisfy CBP pre-screening requirements (no felony conviction within the past 36 months; no illegal drug use within the past 12 months) and obtain a favorably adjudicated Tier 4 (T4) or Tier 5 (T5) background investigationMust complete DHS IT Security Awareness Training and Privacy Training, and sign the DHS Rules of Behavior, within 30 days of assignmentPreferred Qualifications:Experience maintaining CBP/DHS mobile surveillance systems (MVSS, MSC) or similar tactical/border security technologyForklift Operator certificationExperience with ILSS/Maximo or comparable logistics and asset-tracking systemsOSHA and ANSI/TIA safety training or certificationWork Environment / Physical Requirements:Field and remote-site environment, including maintenance shops and outlying locationsExposure to potentially hazardous conditions (electrical shock, falls, chemicals, wildlife, hostile environments) and extreme weatherRequires climbing tall ladders and mobile systems, lifting objects over 50 lbs., and crouching or crawling in small work areasUp to 25% local/regional travel within the assigned area of operationWhy Join Chartis Federal?We offer a competitive compensation and benefits package, including:Comprehensive health insurance (medical, dental, vision)Retirement plans with company contributionsProfessional development opportunities and career growth supportA dynamic and collaborative work environment where your contributions are valuedAt Chartis Federal, we believe in fostering a culture of excellence, integrity, and innovation while supporting critical national security missions. Join us in shaping the future of government contracting and national security solutions.Chartis Federal is an Equal Opportunity Employer and employs qualified individuals regardless of race, religion, color, sex, national origin, age, disability, or any other classification proscribed under applicable law. We participate in E-Verify. Chartis Federal