Service Manager Plumbing & Hvac

Were Not Looking for a Manager. Were Looking for a Coach.

The team is here. Are you?
At Trust 1 Heating, Cooling & Plumbing, weve built something special. Our service team is strong, talented, and genuinely passionate about what they do. They show up every day ready to compete, ready to serve, and ready to grow.
The only thing theyre missing is their coach.
Were an Inc. 5000 fastest-growing company in America (#676) — not because of luck, but because of obsessive care for our customers, relentlessly high standards, and a culture that never stops reaching for excellence. We didnt get here by managing people. We got here by leading them.
Thats exactly the kind of leader were looking for now.

What kind of leader are we looking for?
Not a boss. Not a paper-pusher. A coach.
Someone who walks into a room and makes it better. Who lifts people up when theyre down, holds the line when its hard, and never loses sight of the goal.
Someone who gets fired up by a team win just as much as a personal one.

Youre the right fit if you:
Lead through inspiration — your energy sets the tone for the whole team
Coach, dont just manage — you develop people, not just processes
Love the tough conversations — you handle them with honesty, care, and respect
Get genuinely excited about turning around an upset customer
Dig into the numbers — KPIs are a tool, not a chore
Bring selflessness to the role — your teams success is your success
Thrive in a fun, competitive, high-goal environment
Communicate directly — our owner is hands-on and wants the real picture, good or bad

Compensation
$130,000 base salary (range $100K–$140K based on experience)
Performance bonus up to $25,000 extra per year
Weekly pay — you shouldnt have to wait for what youve earned
Full benefits package
Health insurance (Blue Cross Blue Shield)
100% paid dental insurance
100% paid vision insurance
100% paid life insurance
401(k) with 4% company match
120 hours of PTO from day one
Pet insurance
Perks & culture
Company vehicle and gas card
Company cell phone and iPad
Paid uniforms (polos, shorts, pants) plus sneaker and boot allowance
Flexible schedule
Tons of training, including out-of-state opportunities
Paid birthday off
Monthly recognition and rewards
Anniversary and milestone gifts
Supportive leadership that genuinely has your back
ServiceTitan software — built for the best in the trades

Compensation: $130,000 - $180,000 yearly

Responsibilities: What youll own:
Lead, inspire, and coach a team of Plumbing, HVAC, and Electrical Service Experts and Apprentice Technicians
Drive team revenue, gross profit, and performance — and own the results
Recruit, train, and develop your people into the best versions of themselves
Build a team culture rooted in happiness, encouragement, accountability, and excellence
Partner with Dispatch to assign the right expert to every job
Analyze performance data and lead with insight-driven decisions
Resolve customer concerns with empathy and professionalism
Be a direct, honest communication partner to ownership

Qualifications: What were looking for
5+ years of management or leadership experience in residential service
2+ years of customer service experience
Sales experience in residential services is a big plus
A natural coach and communicator who leads with heart and holds high standards
Comfortable with data, KPIs, and performance metrics
Energized by competition, motivated by team success
No trades license required. Whats required is character, leadership, and a genuine love for building great teams.

The honest pitch
If youre comfortable where you are, this probably isnt for you. If youre in a shop thats stuck, political, or where the owner changes direction every Monday — lets talk. We move fast, we pay well, and we do what we say.

About Company
Trust 1 Services has been making bad days better since 2018. Were a local Quincy-based HVAC and plumbing company built on one idea: take care of customers like family, and take care of our team the same way.
Weve grown fast — fast enough to land on the Inc. 5000 list of Americas fastest-growing companies — but weve stayed tight-knit on purpose. No corporate red tape. No politics. Just a team that genuinely likes each other, gives back to the community, and shows up every day to win.
When you join Trust 1 Services, you get more than a paycheck. You get a real career path, top-tier training, weekly pay, full benefits (health, 100% paid dental/vision/life), 401(k) with match, PTO from day one, your birthday off, and a leadership team that has your back.
Were not for everyone. But if youre hungry, positive, and ready to be part of something thats actually going somewhere — we should talk.

WHGEN2

Compensation details: 130000-180000 Yearly Salary

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