Suit Stylist & Order Fulfillment Associate

Job Description

Job Description

Suit Stylist & Order Fulfillment Associate

About Us: 

Grooms Club, subsidiary of Suit Store Group, LLC, is a premier wedding destination specializing in wedding attire, dedicated to providing exceptional service and high-quality suits for grooms and wedding parties. We take pride in offering customers a memorable and stress-free shopping experience.

Position Overview:

We are seeking a dynamic and customer-focused individual to join our team as a Suit Stylist & Order Fulfillment Associate. The ideal candidate will be responsible for handling customer inquiries via phone and email, managing large wedding groups, efficiently packaging orders using Shopify, and providing outstanding in-store styling assistance in our Paramus, NJ location.

Key Responsibilities:

Customer Communication:

• Professionally and promptly handle customer inquiries via phone, email, live chats, and virtual consultations. 

• Provide product information, sizing guidance, and styling assistance with order-related queries.

• Ability to accurately fit a customer and provide recommendations for alterations.

• Ensure a positive customer experience by addressing concerns and resolving issues. 

Order Processing and Packaging:

• Utilize Shopify to process and fulfill online orders accurately.

• Ensure orders are packaged securely and in a presentable manner for shipment.

• Ability to track, count, and manage inventory and stock levels.

Fitting and Styling In-Person Customers

• Greet customers as they enter the store and assess customers' needs and preferences regarding suits and style.

• Take accurate measurements for tailoring purposes.

• Offer insights on current fashion trends and styling tips.

• Handle any inquiries or concerns regarding the suits or the purchasing process.

• Process transactions through Shopify POS system.

• Ensure customer satisfaction by addressing any post-purchase concerns or alterations

• Take part in ensuring a clean work environment with specific cleaning duties and responsibilities. 

Benefits:

• Generous PTO Policy. 

• 401K Plan. 

• Health Insurance Offered. 

• Overtime Offered. 

• Employee Discount. 

Shift Requirements:

• 35-40+ hours per week

• Must be able to work Saturdays open to close (10 a.m. - 9 p.m.) 

Expectations

• Required: proven experience in retail and sales 

• Required: excellent sense of style, strong attention to detail, ability to thoughtfully accessorize looks, and a clean, professional presentation. 

• Strongly preferred but not required: proven experience in menswear and retail.

• Strongly preferred but not required: experience with Shopify. 

Skill Requirements

• Effective Communication

• Problem Solving

• Positive Attitude

• Strong Grammar Skills

• Strong Conversational Skills

• Effective Time Management

• Tech Savvy

• Patience

• Attention To Detail

• Strong Up-Selling and Cross-Selling Skills

This position is best suited for candidates seeking a stable, long-term full-time opportunity with consistent availability, including weekends