Access Associate (Per Diem)

SUMMARY

As an Access Associate you will be responsible for many administrative support duties such as greeting patients performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition as you will be the first point of contact for our patients and their families.

STATUS: Per Diem

LOCATION: Newark-Wayne Hospital

DEPARTMENT: Admitting

SCHEDULE: Open shifts could be anytime day/night weekdays and weekends .

ATTRIBUTES

• 2 year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

RESPONSIBILITIES

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Minimum Qualifications:

• Associate degree preferred
• One year of customer service experience preferred.

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work writing and telephone use supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration frequent interruptions independent decision-making and information processing. Although physical exposure is low administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours TB screening or a valid drivers license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employees physician or delegate will be considered for accommodations.

PAY RANGE:

$18.25 - $20.50

CITY:

Newark

POSTAL CODE:

14513

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including but not limited to experience relevant qualifications specialty internal equity locations and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity or expression national origin age disability predisposing genetic characteristics marital or familial status military or veteran status citizenship or immigration status or any other characteristic protected by federal state or local law.

Required Experience:

IC