Admissions Coordinator (Mental Health/Addiction experience)

Job Description

Job Description

We are seeking an full-time Call Center Admissions Coordinator with experience in the Mental Health and Addiction field. The ideal candidate will have strong communication and organizational skills, experience coordinating admissions, and a compassionate, professional approach when working with individuals and families seeking behavioral health services. Experience with insurance verification, intake assessments, referrals, and coordinating with clinical and administrative teams is highly valued.

Location:

124 Bridgeton Pike, Mullica Hill, NJ 08062 and/or 1225 N. Broad Street, West Deptford, NJ 08096 (some remote flexibility)

Job description:

Hours: 9:00am-5:00pm with Evenings and Weekend On Call Flexibility

Overview:
South Jersey Treatment Management Company, a leader in addiction and mental health treatment services, is seeking a dedicated and experienced Call Center Admissions Coordinator. This role is crucial in assisting individuals seeking help for addiction and mental health issues. The ideal candidate will possess a strong background in addiction treatment, exceptional communication skills, and the ability to effectively 'close' or finalize admissions through persuasive and compassionate interactions.

Key Responsibilities:

• Respond to Inbound Calls: Effectively handle incoming calls from individuals seeking treatment for addiction and mental health issues. Provide empathetic, knowledgeable, and efficient service to potential clients.
• Assessment and Referral: Conduct initial assessments to understand the caller's needs. Provide appropriate referrals and recommendations for treatment based on the company’s services.
• Sales and Closing: Utilize strong sales skills to encourage individuals to choose our treatment services. Be a persuasive communicator, able to present treatment options in a compelling manner that leads to successful admissions.
• Coordination and Follow-up: Coordinate with other team members to ensure a smooth admissions process. Follow up with potential clients as needed to facilitate the decision-making process.
• Documentation and Record Keeping: Maintain accurate and confidential records of all interactions with potential clients. Ensure all necessary documentation is completed for the admissions process.
• Stay Informed: Keep up-to-date with the latest trends and developments in addiction and mental health treatment. Continuously improve knowledge to better serve clients and their families.

Qualifications:

• Proven experience in mental health and addiction treatment settings.
• Strong sales skills and experience in a target-driven environment.
• Working knowledge of medical insurance coverages
• Excellent communication and interpersonal skills.
• Empathetic and compassionate approach to dealing with sensitive issues.
• Ability to work under pressure and make informed decisions quickly.
• Proficiency in using customer relationship management (CRM) software and other office tools.
• High school diploma or equivalent; a degree in a relevant field (e.g., Psychology, Counseling) is preferred.

Why Join Us?

• Be part of a supportive and dynamic team dedicated to making a real difference in people’s lives.
• Opportunity to grow and develop your career in a flourishing field.
• Competitive salary and benefits package.
• Work in a challenging yet rewarding environment where every day brings a new opportunity to impact lives.