Network Architect

Roles/Responsibilities:

1. Design, engineer, and coordinate the integration of network protocols, network switches, and network, voice, wireless, security, and SolarWinds.
2. Perform daily configuration, troubleshooting, maintenance, and monitoring of network, voice, wireless, and firewall technologies.
3. Serve as a project manager on Information Technology projects, ensuring resources are used effectively to support customer needs.
4. Provide technical and professional support, guidance, and training to other Information Technology teams.
5. Maintain a proactive role in understanding and evaluating emerging technologies and matching them with County needs.
6. Serve as a liaison on special projects, including assisting other agencies (elected officials, municipalities, etc.) with equipment configuration, installation, and interoperability.
7. Perform ongoing system and process monitoring to realize efficiencies and improve architectural design, planning, and implementation.
8. Effectively prioritize and manage multiple incidents and requests as assigned. Answer, evaluate, and prioritize incoming telephone, work order, e-mail, and in-person requests from users experiencing technology-related issues.
9. Provide authorized network access privileges to the appropriate staff.
10. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Document issues and resolutions properly for record-keeping and posterity.
11. Develop and maintain installation, operations, and configuration procedures.
12. Perform daily system monitoring, verifying the integrity and availability of all hardware, software, operating system, and firmware.
13. Manage multiple incidents and requests as assigned, and monitor ticket workflows in accordance with SLAs. Must be familiar with industry-standard ticketing systems.
14. Advise management on situations that may require additional support or escalation.
15. Communicate request and incident status to customers while consistently providing excellent customer service.
16. Provide technical support after normal business hours as necessary.
17. Maintain accurate inventory, asset information, and various other asset records in accordance with department policy and procedures.
18. Lead, facilitate, and/or participate in IT-related projects as directed.

Knowledge and competency of the following technologies:

• Cisco Catalyst Center
• SolarWinds or similar network monitoring tool
• ServiceNow (or other ticketing system experience)
• Documentation, Equipment Inventory, & Records Management (Knowledgebase Contribution)
• Enhanced Customer Service Enrichment Efforts, and Effective De-escalation Experience
• Cisco switches, routers, wireless equipment
• Firewall experience is a bonus
• Network troubleshooting
• OSPF, BGP, Multicast
• Call manager and unity system administration (OS level)
• Cisco Webex

Mandatory Skills:

1. Bachelor's Degree in an associated field and five (5) years' experience in Information Technology systems analysis and design.
2. Preference will be given to candidates with experience and/or certifications in Cisco networking and voice, Check Point and Palo Alto Firewalls, server/storage, Microsoft environments, and project management.
3. Extensive knowledge of Information Technology system design, analysis, and operation.
4. Extensive knowledge of the operating characteristics, capabilities, limitations, and interoperability of data, voice, wireless, security, server, application, and storage networks.
5. Experience with methods, tools, and techniques used for diverse IT Support in multi-platform networked environments.
6. Experience managing multi-team IT projects affecting the public, county staff, and elected officials.
7. In-depth experience with the capabilities, configuration, and management of Cisco switches, routers, and wireless equipment in a wide area network environment.
8. Ability to evaluate, diagnose, and develop solutions to potential and real operational and system deficiencies to ensure continued and uninterrupted service to system users.
9. Ability to recognize, diagnose, and correct Information Technology networking problems and recommend solutions to improve efficiency.
10. Ability to communicate effectively with other team members, customers, citizens, executive leadership, and elected officials.
11. Ability to evaluate situations and exercise sound judgment in decision-making.
12. Ability to work independently, maintain accurate, detailed records, and organize and assemble data to produce the desired output.
13. Ability to work in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.
14. Must learn new concepts quickly and resolve complex technical problems effectively.
15. Must possess excellent oral and written communication skills and be able to organize and prioritize tasks successfully.
16. Must possess and maintain a valid Florida Driver's License and be able to travel within Seminole County.
17. All employees must attend Seminole County Required Trainings.
18. Department-specific trainings per position may be required.

Desirable Skills:

1. Cisco CCNA preferred.