Front Desk Supervisor

Omni Las Colinas Hotel, 221 East Las Colinas Blvd, Irving, Texas, United States of America Job Description Join the Team at Omni Las Colinas Hotel – Where Luxury Meets Lifestyle Nestled along the scenic Mandalay Canal in the heart of Irving, Texas, Omni Las Colinas Hotel is a vibrant urban retreat that blends upscale sophistication with the energy of a growing destination. Our AAA Four Diamond property recently completed a $13-million-dollar renovation, elevating every corner of the hotel with modern design, enhanced amenities, and refreshed guest experiences. With 401 luxury guest rooms and 96 suites, event space spanning more than 50,000 square feet, and the iconic LRH Restaurant & Bar, our hotel offers guests—and associates—a dynamic, high-end experience. From waterfront dining and resort-style pool experiences to curated local events, we serve as a central hub for leisure travelers, business professionals, and locals alike. At Omni Las Colinas, we don’t just deliver exceptional service—we create unforgettable experiences. And it all starts with our people. We’re looking for passionate, driven, and service-focused individuals to join our team. Whether you're beginning your career in hospitality or looking to grow in a supportive, inclusive environment, you'll find endless opportunities here. As part of the Omni Hotels & Resorts family, you'll benefit from a strong culture of excellence, industry-leading training, and a commitment to associates well‑being and development. Overview Front Desk Supervisors are responsible for providing a five‑star welcome and departure experience for each guest and serving as ambassadors throughout the guest’s stay. They make a first impression by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services. They also settle guest accounts upon check‑out, resolve guest issues, complete special requests, and work closely with all hotel departments, especially our Concierge, Bell/Door, and Ideal Services teams. Responsibilities Process guest check‑ins and check‑outs according to Omni’s Moments of Service and Standard Operating Procedures Empathetically listen to guest inquiries and provide appropriate responses Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) Block rooms in the computer and follow through on designated requirements Pre‑register designated guests and prepare key packets Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Maintain the confidentiality of all guests and hotel information Pay attention to detail in order to ensure the security of guest room access Understand and execute all Omni accounting standards, ensuring accurate settlement of folios, routing of charges, and adjustments Maintain guest history files on all guests Accommodate room changes expediently Document all guest requests, complaints, or problems immediately and notify the designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction Issue safe deposit boxes to guests and ensure the security of the key Monitor, send, and distribute guest faxes Generate, print, and distribute daily and weekly reports Resolve discrepancies on the room status report with Housekeeping Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions Ensure the public areas (lobby) are maintained, clean, and tidy by partnering with the Housekeeping Department Interact with other departments to ensure that guests’ needs are satisfied Speak to guests in a friendly, warm manner to make them feel welcome at the hotel Proactively seek ways to improve the hotel experience for our guests Encourage and build mutual trust, respect, and cooperation among co‑workers. Treat co‑workers fairly and equitably Maintain a professional, neat, and organized appearance in accordance with Omni Boston Seaport standards Respond swiftly and effectively in any emergency or safety situation. Ensure a safe working and guest environment to reduce the risk of injury or accident Attend all required department trainings and meetings Perform any other duties required by management Qualifications Previous luxury hotel experience is required Previous Front Office experience is required Customer service orientation, multitasking, attention to detail, and excellent organizational skills are needed Knowledge of the surrounding area and all of its attractions Must be willing to work flexible hours as needed during busy times and high‑profile events, including nights, weekends, and holidays Highly developed customer service skills; friendly, approachable demeanor and strong problem‑solving abilities with a keen eye for detail Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging, and personalized service Must be able to work in a fast‑paced environment and handle multiple priorities Must possess the ability to handle stressful and busy hotel operations and maintain a positive and professional demeanor and composure at all times Must have the ability to report to work on time and when scheduled Must have the ability to stand and/or walk for extended periods of time Must meet standards of appearance and maintain a high level of personal hygiene at all times Clear, concise written and verbal communication skills. Comfortable speaking with guests Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co‑workers Computer literacy to include Payroll systems, Microsoft Office, Property Management System Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: [link omitted] Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: View email address on click.appcast.io. Omni Las Colinas Hotel, 221 East Las Colinas Blvd, Irving, Texas, United States of America #J-18808-Ljbffr