Principal Supply Chain Specialist

Agilysys delivers state-of-the-art software and services built exclusively for hospitality, helping organizations go beyond traditional property management (PMS), point-of-sale (POS), and food and beverage inventory and procurement systems. Its best-in-class solutions operate independently or as a unified ecosystem that connects data and workflows across an operation, property or enterprise. Powered by intelligent guest profiles, data-driven capabilities, and embedded artificial intelligence (AI), Agilysys is architected on a unified data model with a single set of APIs that create shared operational memory across all systems, enabling guest-specific insights to be acted on in real time at any touchpoint. Agilysys delivers advantage through pace and integration, transforming hospitality technology from a system of record into a system of action that accelerates innovation and the rapid delivery of new capabilities. Agilysys serves a 100% hospitality customer base, including hotels and resorts, casinos, cruise lines, corporate and campus dining, healthcare, senior living, and entertainment venues worldwide. *This position is a Full-Time In-Office Role***Local Candidates Only. Position is not eligible for Visa Sponsorship.**Position SummaryThe Principal Supply Chain Specialist serves as the subject matter expert for end-to-end supply chain operations supporting Agilysys’ global hardware and hospitality technology business. This position is responsible for procurement, supplier management, demand forecasting, Sales, Inventory and Operations Planning (SIOP), logistics coordination, inventory optimization, and item master governance.This role partners closely with Product Management, Finance, Sales Operations, manufacturing partners, distribution partners, and Customer Operations. The Principal Supply Chain Specialist serves as a strategic advisor and operational leader, driving continuous improvement and helping scale supply chain processes to support company growth.Why This Role Matters This role helps ensure products are available to meet customer demand while maintaining appropriate inventory levels, controlling costs, and minimizing operational risk. By connecting procurement, forecasting, inventory, logistics, and product-orderability processes, the Principal Supply Chain Specialist supports reliable customer delivery and informed supply-planning decisions.The position also strengthens the company’s ability to scale by improving supply chain visibility, developing supplier relationships, standardizing processes, and identifying opportunities for automation and continuous improvement.Key ResponsibilitiesSupply Chain Strategy and ExecutionOversee and optimize end-to-end supply chain operations, from procurement through customer delivery.Identify and mitigate risks involving inventory shortages, supplier constraints, freight disruptions, and demand variability.Develop and implement initiatives that improve operational efficiency, inventory turns, customer service levels, and cost performance.Partner with leadership to establish key performance indicators and monitor overall supply chain health.Procurement and Supplier ManagementIdentify, evaluate, negotiate with, and manage suppliers and manufacturing partners.Lead supplier performance reviews focused on quality, cost, delivery, and service metrics.Negotiate pricing, lead times, warranty provisions, and commercial terms.Monitor supplier capacity, product lifecycle changes, and potential supply constraints.Support strategic sourcing initiatives and the development of alternative suppliers.Procurement and Supplier ManagementIdentify, evaluate, negotiate with, and manage suppliers and manufacturing partners.Lead supplier performance reviews focused on quality, cost, delivery, and service metrics.Negotiate pricing, lead times, warranty provisions, and commercial terms.Monitor supplier capacity, product lifecycle changes, and potential supply constraints.Support strategic sourcing initiatives and the development of alternative suppliers.Demand Planning and SIOPOwn forecasting processes and facilitate Sales, Inventory and Operations Planning activities.Analyze historical demand, customer trends, sales pipelines, and business requirements to improve forecast accuracy.Develop inventory strategies that balance customer demand, working-capital objectives, and service levels.Partner with Sales, Product, Finance, and Operations teams on supply-planning decisions.Inventory and Logistics ManagementMonitor and optimize inventory levels, reorder points, safety stock, and inventory investment.Oversee transportation, freight, distribution, and logistics activities to support timely product delivery.Manage inventory-replenishment plans across multiple regions and distribution channels.Drive inventory accuracy and support cycle-count and reconciliation processes.Item Master and Product Orderability ManagementOwn item-setup governance and product-orderability processes.Ensure new products, kits, and hardware configurations are established accurately and on time.Maintain current pricing, lead times, supplier information, and product attributes within ERP systems.Partner with Product Management and Operations to support product launches, lifecycle management, and end-of-life planning.Analytics and Continuous ImprovementDevelop dashboards, reports, and performance metrics for inventory, forecasting, supplier performance, and logistics operations.Perform root-cause analysis and identify opportunities for process improvement.Lead initiatives focused on automation, standardization, and operational excellence.Support audit readiness and compliance with corporate policies and controls.QualificationsRequiredBachelor’s degree in Supply Chain Management, Operations, Business, Finance, or a related discipline.Eight or more years of progressive experience in supply chain, procurement, inventory management, logistics, or demand planning.Experience managing supplier relationships and negotiating commercial agreements.Strong experience with demand planning, forecasting, and SIOP processes.Experience using ERP systems and supply chain planning tools.Advanced analytical and reporting skills.Strong understanding of inventory optimization and logistics operations. [Principal...draft.docx | Word]PreferredExperience in a technology, SaaS, hospitality technology, or hardware-enabled software environment.APICS CPIM, CSCP, CPSM, or an equivalent certification.Lean Six Sigma Green Belt or Black Belt certification.Experience supporting global suppliers and distribution networks.Experience using NetSuite, Oracle, SAP, or a similar ERP platform.Required Skills & CompetenciesEnd-to-end supply chain planning and executionStrategic sourcing and supplier relationship managementCommercial negotiation and supplier performance managementDemand forecasting and SIOP facilitationInventory optimization and working-capital managementLogistics, transportation, and distribution coordinationItem master governance and product-orderability managementERP and supply chain planning system proficiencyAdvanced data analysis, dashboard development, and reportingKey performance indicator development and monitoringRoot-cause analysis and risk mitigationProcess automation, standardization, and continuous improvementCross-functional partnership and stakeholder communicationAudit readiness and corporate-controls compliancePersonal AttributesStrategic and operationally focusedHighly analytical and detail-orientedProactive in identifying and mitigating riskComfortable influencing decisions across functionsCollaborative and effective in a cross-functional environmentAccountable and results-orientedSkilled at balancing customer needs, cost, inventory, and operational riskAble to manage competing priorities and complex supply chain requirementsCommitted to continuous improvement and operational excellence-----------------------------------------------------------------------------------------------------------------------------------------------------------Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.------------------------------------------------------------------------------------------------------------------------------------------------------------The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.Agilysys is an equal opportunity employer. In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.Privacy Policy | AgilysysEEO/AAP EmployerM/F/V/D