Application Specialist - Pavement & Transportation Products

Job Description

Job Description

The Application Specialist / Pavement & Transportation Products supports GSSI customers and internal teams through deep technical knowledge of pavement evaluation, transportation infrastructure applications, and GSSI’s specialized product portfolio. This role provides advanced technical support, creates application-specific training materials, conducts in-field post-sales training engagements, and contributes critical application feedback to enhance the future of our Pavement and Transportation products.

 

Key Responsibilities:  

• Collaboratively provide Tier 2/3 product support and troubleshooting for GSSI pavement and transportation hardware and software products
• Conduct and lead customer training, onboarding, and field implementation of GSSI pavement and transportation products
• Contribute to application notes, technical guides, FAQs, and internal knowledge bases 
• Capture and communicate customer feedback to Product Management for roadmap consideration and proactively support early-stage new product development efforts
• Along with peers, create, maintain, and update online training content to help customers achieve success with GSSI pavement and transportation products.

Education, Skills & Qualifications:  

• Bachelor’s degree in a technical field preferred; instructional experience or certification a plus.
• A minimum of 3 years experience with pavement process control, including in the lab or in the field is required
• 3+ years in a technical support, applications, or product-focused role
• Strong technical and problem-solving skills with the ability to communicate clearly across audiences 

Travel Requirements:  

This position will require 25% - 50% travel. Some international travel may be required. 

 

Physical Demands:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to talk hear, and use fine motor skills. The employee is frequently required to stand, walk, sit, and reach. The employee is occasionally required to bend, kneel, squat, climb, and lift. The employee must occasionally lift or carry a maximum of 90 lbs. Finally, the employee is frequently required to drive an automobile.