Weekend Dispatcher

This job was posted by : For more information, please see: Our associates celebrate lives. We celebrate our associates. Schedules resources and automotive equipment relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards. JOB RESPONSIBILITIES Dispatching/Paperwork - Provides consistent support by dispatching resources to meet the needs of client families - Receives first call information and initiates the resources required for dispatch - Processes removal paperwork - Assists with recording keeping of embalming documentation as required - Ensures that vehicles and associates are dispatched in accordance with company standards. Dispatch services may include: - Removals - Visitations - Transfers of casketed decedent and/or remains to final dispositions - Decedent memorial services Scheduling - Schedules activities for both the internal staff as well as market locations - Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled; services may include: - Removals - Visitations - Transfers of casketed decedent and/or remains to final dispositions - Decedent memorial services - Maintains in-house scheduling of location resources - Schedules sufficient resources to meet market commitments Customer Service - Demonstrates a commitment to internal and external customer service while serving the Companys families exceptionally well - Builds and maintains strong relationships by promoting a team atmosphere - Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding - Leads by example while staying engaged and supportive of company initiatives Manage Inventory (Location specific) - Takes and places orders for necessary supplies - Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required - Order additional general supplies at the direction of the location management. - Performs other duties as directed by management