Client Service Facilitator

Job Description

Job Description

BIOLYPH is growing! We are seeking an experienced, team-oriented, and responsive Client Service Facilitator. This full-time position offers your choice of a 4 or 5 day work week, competitive benefits, and a culture of life-work balance.

Our Client Service Facilitator engages with and talks to our Clients to build positive relationships and act as a liaison between our Clients and the Production Team. This will be done in alignment with BIOLYPH’s business model of producing our Clients’ IVD/RUO products Effectively, Efficiently, and Economically.

Essential Functions:

• Cultivate lasting relationships with Clients, providing personalized, high-quality service
• Act as the initial point of contact to professionally resolve complex Client inquiries
• Respond to Client emails and phone calls
• Consult with other departments regarding Client needs
• Facilitate Production requests
• Draft Production documents
• Assist in planning and coordinating the activities of the Production Team
• Support our Quality Assurance Team with Client communication
• Prepare price quote proposals as needed
• Coordinate the receipt, delivery and shipment of Client materials
• Assist the Inventory Team with cycle counts and Client communications
• Participate in and facilitate meetings with current Clients as needed.
• Route incoming communications to appropriate personnel
• Maintain Client records

Secondary Job Functions:

• Create and edit documents as needed on behalf of the Managing Director via transcription, formatting and editing as appropriate
• Tradeshow duties and responsibilities as needed
• Miscellaneous projects as requested
• Other duties as assigned by Management

Qualifications:

• Experience / Education
  • High School diploma or equivalent
  • 3+ years of related experience

Other Requirements:

• Provide effective and efficient communication and support
• Handle confidential business matters appropriately
• Well organized, pays attention to details
• Excellent computer skills (Outlook, Word, Excel)
• Self-motivated
• Capability to work independently and as a team
• Must be able to wear appropriate PPE as needed
• Ability to sit for extended periods of time
• Normal vision acuity (with or without corrective lenses)
• Ability to identify and distinguish colors
• Ability to lift 10 lbs routinely/often/occasionally
• Ability to crouch, bend, twist and reach
• Ability to push/pull 25 lbs occasionally

About BIOLYPH:

Established in 1993, BIOLYPH is a dynamic, World-Class Contract Lyophilization and Component Packaging Service Company located in Chaska, Minnesota. BIOLYPH has maintained a workforce that is collaborative and innovative.

BIOLYPH Offers:

• Competitive pay commensurate with experience
• Benefits for full-time employees include:
  • Health, Dental, Vision, Life, Short-term, and Long-term disability insurance
  • Paid Time Off, Paid Holidays including Floating Holidays, and Paid Birthdays
  • 401k
  • Employee Assistance Program
• Frequent company-sponsored events
• Clean, friendly, and collaborative work environment