Front Desk Service Motivator Opening Shift

Benefits:

• Opportunity for advancement
• Training & development
• Employee discounts

Location: 11133 120th Ave NE, Kirkland, WA
Employment Type: Part-Time, hourly

Shift: Opening, beginning at 4:35am, combination of weekdays + weekends

Position Overview
As our opening Service Motivator, you are the first person members see each morning, and you set the energy for the day ahead. Your role is to create memorable experiences and guide guests toward joining the gym, and both are expected every shift. We provide full training, and many of our managers have begun their careers in this role.

Our Values: Motivating, Authentic, and Passionate in every interaction.

Key Responsibilities

Member Experience and Growth

• Greet every member by first name and every guest with a smile
• Maintain front desk security by making sure every member and guest is checked in
• Make every member and guest experience memorable
• Answer phone calls and questions about the club and services
• Lead tours and help guests choose the membership that best fits their goals
• Enroll new members and introduce personal training and other club services
• Follow up with guests after their visits

Opening and Club Operations

• Open the club on schedule and complete all opening procedures
• Review the previous evening's shift log and make sure the club is clean, stocked, and ready before members arrive
• Process retail and membership transactions
• Assist members with account and billing questions, escalating issues to management as needed
• Log maintenance needs and report safety concerns or incidents to management
• Support additional duties as needed

Qualifications

• Friendly, positive, and genuinely motivated to help people
• Comfortable talking with anyone, in person and by phone
• Able to manage multiple tasks and stay composed during busy periods
• Comfortable using computers and basic software
• Dependable and punctual
• Available for early mornings, including some weekends and holidays
• High school diploma or equivalent, or currently enrolled
• Must be CPR/AED certified or willing to obtain CPR certification within 30 days of employment.

Compensation and Benefits

• $17.13 - $18.00 per hour, based on experience
• Complimentary membership at all Gold's Gym PNW clubs, including tanning, red light therapy, and guest privileges
• Paid sick leave
• Opportunities to progress into management

Work Environment
You'll be on your feet for the entire shift and must be comfortable with that. This role also requires moving throughout the club and lifting up to 55 lbs. Mornings bring a steady flow of regular members, with music and equipment noise throughout.