Supervisor Equity Lending

YOUR LIFE'S MISSION: POSSIBLEYou have goals, dreams, hobbies and things you’re passionate about.What’s Important to You Is Important to UsWe’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.Don’t take our word for it.• FORTUNE 100 Best Companies to Work For®• Computerworld® Best Places to Work in IT• FORTUNE® Best Workplaces for Millennials• Forbes® America’s Best EmployersBasic PurposeTo supervise and direct the day-to-day activities of mortgage loan processing, closing and/or administrative functions for Equity Lending Sections. Plan, coordinate, direct and supervise the work of a section team with the responsibility for all steps involved beginning with the mortgage equity loan application to the final delivery of completed loans to Secondary Marketing or Servicing Divisions. Provide leadership and guidance on staff training in mortgage application procedures and respond/resolve member and/or technical questions related to equity lending operations.Responsibilities: • Monitor mortgage equity loan process and ensure compliance with Federal laws, as well as, Navy Federal, NCUA and secondary market practices, guidelines and regulations• Ensure NFCU’s compliance with federal, state and local regulations and statutes pertaining to mortgage equity loans, including verifying that staff is diligent in reviewing loans to avoidRESPA and CFPB violations• Ensure section goals for bookings, conversion, disposition, member service and loan quality• Coach staff to improve productivity to meet section goals• Train and monitor mortgage loan processing and closing staff in NFCU’s procedures to ensure compliance with Federal laws, as well as, NFCU, NCUA and secondary market practices guidelines and regulations• Train loan closing staff in settlement procedures, review of title binders and surveys and document review/control to ensure the creation of valid and marketable liens• Supervise the preparation of loan closing instructions and disbursement of the loan packages• Perform on-going quality control to ensure efficiency and accuracy of processes and procedures• Detect errors and initiate or arrange for corrective action; ensure resolution• Conduct quality control reviews of documents to ensure adherence to all regulations and requirements; communicate and/or correct errors/omissions• Ensure section objectives, production goals, standards, and strategies are executed and align with division priorities• Establish positive work environment, open communication and accountability; resolve technical or resource issues• Identify and recommend process improvements to Project Manager, team and/ormanagement• Involved in driving continuous process improvement to increase member experience quality; reduce losses; minimize financial risk and maintain high operational efficiency• Remain alert to threats to loan security, fraudulent applications, and other questionable practices that may negatively impact the quality of the loan portfolio• Monitor and respond to member inquiries received via various media channels• Perform other duties as assigned or appropriate• Perform supervisory/managerialresponsibilities - Ensure adequate/skilled staffing; select employees - Establish performance goals and priorities - Prepare, conduct and review performance appraisals - Develop, mentor and counsel staff - Provide input and/or prepare budget requirements for Annual Financial Plan (AFP) - Ensure section/branch goals and objectives align with division/departmentstrategy - Ensure efficiency of operations - Leadership Level – Supervise daily activities• Perform other duties as assigned or appropriateQualifications: • If selected, will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks• Advanced knowledge of conventional loans & RESPA guidelines• Advanced knowledge of mortgage/equity products, services, programs, policies and procedures• Significant experience working in a high volume, fast paced environment• Significant experience in leading, guiding and mentoringothers• Advanced organizational, planning and time managementskills• Advanced skill applying lending principles, financial practices and evaluation of creditworthiness to make credit decisions• Effective skill exercising initiative and using good judgment to make sound decisions• Effective verbal and written communication skills• Advanced skill interpreting, applying and explaining written and oral regulations, instructions, products and procedures in English• Effective skill interacting with staff, management, vendors and members diplomatically andtactfully• Ability to interpret and apply regulations, instructions and procedures• Effective skill maintaining accuracy with attention to detail and meeting deadlines• Effective word processing and spreadsheet software skillsDesired Qualifications: • Associate’s degree in Finance, Economics, and/or Business Administration• Working knowledge of Navy Federal products, services, programs, policies and procedures• Experience in preparing legal documents (Notes, Deeds of Trust and Riders)Salary Range: $29.00 - $46.00 Hours: Monday - Friday; 8:00AM - 4:30PMLocation: 5550 Heritage Oaks Dr., Pensacola, FL 32526 820 Follin Ln., Vienna, Virginia 22180 *Due to COVID-19 and social distancing, this position may require working from home temporarily with plans to return to campus at the location listed once Navy Federal is back to normal operations. The specific logistics for returning to campus will be determined at a future date by individual leadership.Equal Employment OpportunityNavy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/DisabilityDisclaimerNavy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.Bank Secrecy ActRemains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.