Information Architect - Remote / Telecommute

Information Architect - Remote / Telecommute

Information Architect - Remote / Telecommute

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Job Description:

Responsibilities:

• Content Organization & Structure: Design and implement a coherent, intuitive information architecture across Confluence and SharePoint platforms that makes content easily discoverable.
• Content Migration & Consolidation: Identify redundant, outdated, or trivial content and execute a plan to consolidate or archive materials as appropriate
• Documentation Standards: Develop and enforce documentation standards, templates, and style guides to ensure consistency across knowledge repositories
• Metadata Framework: Create and maintain robust metadata frameworks and taxonomies to improve searchability and content relationships.
• User Experience: Optimize navigation paths and search functionality to enhance the user experience and reduce time spent searching for information.
• Content Governance: Implement governance processes for content creation, review, and retirement to maintain quality and relevance.
• User Training: Provide guidance and best practices to content contributors to ensure adherence to established standards.
• Analytics & Reporting: Monitor usage patterns and generate insights to drive continuous improvement of knowledge resources.
• Stakeholder Management: Collaborate with Professional Services teams to understand their knowledge needs and tailor solutions accordingly.
• Technical Support: Troubleshoot and resolve technical issues related to the knowledge management platforms.

Required Qualifications:

• Proven experience (3+ years) administering and configuring Confluence and SharePoint environments.
• Excellent organizational skills with keen attention to detail.
• Experience developing and implementing information architecture principles.
• Ability to work independently with minimal supervision.
• Strong analytical and problem-solving capabilities.
• Experience working with Professional Services teams or similar stakeholder groups.

Technical Skills:

• Confluence administration certification or equivalent practical experience.
• SharePoint administration skills including site collection management, permission structures, and content types.
• Understanding of content migration tools and processes.
• Familiarity with HTML, CSS, and basic scripting for content customization.
• Experience with search optimization and taxonomy management.
• Knowledge of documentation and knowledge management best practices.

Preferred Qualifications:

• Previous experience working in a professional services or consulting environment.
• Experience with related tools such as Jira, Microsoft 365 suite, or other knowledge management systems.
• Understanding of ITIL or other service management frameworks.
• Background in technical writing or documentation.
• Experience working in global, distributed teams.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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