Help Desk Analyst

1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by iCST. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $30.00/hr - $30.00/hr Location: Augusta, ME - 100% Onsite Top 3 Skills: 1 to 3 years of experience in a similar role Experience with Windows OS Must have strong written and verbal communication skills Job Description: Provides technical assistance, support, and advice to end users for hardware, software, and systems. Provides hands-on technical assistance to business and technical users. Investigates and resolves computer software and hardware problems of users. Serves as a contact for level 1 support. Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary. Determines whether problem is caused by hardware, software, or system. Answers questions, applying knowledge of computer software, hardware, systems, and procedures. Talks with technical and non-technical co-workers to research problem and find solution. Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. Experienced with a variety of call-tracking software and systems. Reads trade magazines and engages in independent study to maintain required Skill Set/Skill Level/Experience current industry knowledge. Follow quality standards and displays strong customer service skills. Ability to work in a team environment. Complete assigned tasks. Strong communication skills; both written and spoken. Seniority level Seniority level Mid-Senior level Employment type Employment type Contract Job function Job function Administrative, Information Technology, and Other Industries Government Administration, Government Relations Services, and Information Services Referrals increase your chances of interviewing at iCST by 2x Sign in to set job alerts for “Help Desk Analyst” roles. Augusta, ME $60,000.00-$65,000.00 2 weeks ago Field Investigator (25-118) Anticipated Vacancy WORK FROM YOUR HOME BASED OFFICE - SALES REPRESENTATIVE - good pay start today WORK FROM YOUR HOME BASED OFFICE - SALES REPRESENTATIVE - hiring now WORK FROM YOUR HOME BASED OFFICE - SALES REPRESENTATIVE Patient Service Representative -Augusta Family Medicine, Full-time Augusta, ME $48,339.00-$75,750.00 4 months ago Patient Access Representative- Emergency Department, 32hr/week Patient Access Representative - Emergency Department, Full-time We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr iCST