Customer Care Representative

Job Description

Job Description

We’re looking for an enthusiastic, highly motivated customer care representative to provide an excellent experience to our customers. Job seekers should have a background in service and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

Compensation & Benefits

• $47,000 - $52,000 annual salary

• Medical and dental insurance

• Disability insurance

• 401(k) with company match

• Paid Time Off

Compensation:

$47,000 - $52,000

Responsibilities:

• Maintain customer accounts and update with new account information as needed
• Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
• Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
• Work closely with the sales lead to stay up-to-date on service and product knowledge

Qualifications:

• Excellent active listening, interpersonal, and communication skills
• Experience working in a customer-oriented atmosphere
• Must have graduated high school, received a G.E.D. or equivalent

About Company

We proudly served homeowners for decades by providing dependable heating, cooling, and fuel services. At Chester County Fuel , we're committed to delivering exceptional customer experiences while fostering a workplace built on teamwork, respect, and long-term career growth.