eSupport Customer Service Specialist

Job Description

Job Description

Overview

Do you tend to have multiple texts, emails, and Facebook conversations going at once? Love helping people but prefer digital communication? We’ve got just the position for you!

How would you like to be our new eSupport Customer Service Specialist?

Your Role

As an eSupport Customer Service Specialist

• You’ll support customers who need help. Whether they text, email, or live chat, you’ll be the hero to let them know help is on the way!
• You’ll educate customers. You’re gonna learn about some awesome products and services we have. You have an important role in getting this information to our customers so they can make informed decisions about things that could really help their homes!
• You’ll engage with customers online. When customers post reviews online, you’ll connect with them. This helps them feel truly heard, and it helps make sure we’re staying true to our reputation as a trusted company!
• You’ll process customer requests. When a customer needs service, you’ll log details by using our tracking software for any jobs and changes.
• You’ll partner with other departments. Customer service is a team effort, and each department has its role. When we all work together, each customer gets the best experience possible!

Responsibilities

Other Highlights of the Job

• You can be yourself! We don’t give you scripts for how you should message customers back. One of the perks of having REAL people answering online messages for us is that customers get to experience genuine connection with someone who wants to help. Your uniqueness is what we love!
• We’re open from 6am-midnight, 7 days a week.
• HVAC, plumbing, and electrical aren’t just about comfort, they’re about safety, too! When people text or message us for help with their homes, you’ll be that first point of contact that lets them know they’re in the right hands. You’ll be making a huge difference in your community every day!
• You will be in training from 8:00AM-4:30PM Monday-Friday.
• Once you are out of training , you will work from 1:30PM-Midnight , four days a week! You'll rotate weekends, so some weeks you'll work weekends, and some weeks you won't . You'll always know your schedule in advance!
• Start at $19/hr during training, then move up to $21/hr once you're on your shift, with the potential to earn up to an additional $15,000 a year in bonuses!

Morris-Jenkins has been voted Top Workplace USA and Top Workplace Charlotte time and time again! Check out our awards here: Working at Morris-Jenkins Heating, Air, Plumbing, and Electrical | Top Workplaces

Qualifications

All About YOU

• You’re great at making people feel comfortable! When something is wrong with your home, it’s easy to get stressed out and scared. You’ve got a knack for showing empathy and taking the time to understand people when they need a listening ear.
• You’re great at communication. Not only are you good at listening, but you know the right words (and emojis