Loan Processing Manager

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:
The Loan Processor Manager leads the branch Loan Processing Team Leads and Loan Processors. The Loan Processor Manager is responsible for providing leadership, support, and guidance to the processing team to ensure compliance with CrossCountry Mortgage's goals, objectives, and standards to meet customer satisfaction and deadlines.

Job Responsibilities:

• Work with all processors to improve the quality of the loan file being submitted to underwriting and closing.
• Maintain a pipeline of loans.
• Identify loan level defects, common post-closing conditions, and items that delay insuring.
• Coach processing team members to prevent repeat issues on future files.
• Communicate with all employees; provide support and answer questions.
• Act as the first point of contact for processing related branch issues.
• Learn interdepartmental functions and responsibility; understand how processing affects each department and relay to the processors.
• Run, analyze, and manage prebuilt processing reports and track each processor's performance against objectives set by management.
• Participate in new branch onboarding to review files flow and expectations.
• Work closely with departments to identify areas of strengths and weakness, and provide recommendations for training to improve processes, flow, and efficiency.
• Work closely with processors to identify Encompass needs to improve quality and efficiency.
• Identify policies and procedures that need to be created and/or communicated to the processing staff.
• Conduct weekly processing staff meetings.
• Communicate company or process changes to processors, as well as changes and updates to policies, procedures and guidelines that relate to the processors' responsibilities.
• Monitor and maintain established processing service level agreements; adjust expectations when necessary.

Qualifications and Skills:

• Minimum 5 years' mortgage processing experience.
• Minimum 5 years' FHA/VA/FNMA/FHLMC loan processing experience.
• Experience in employee training, preferred.
• Knowledge of closing and title requirements, loan processing and automated underwriting systems.
• Encompass LOS experience, preferred.
• Excellent communication skills.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.


CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package:

California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics"). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit