IT Specialist I

IT Specialist I

Location: Salt Lake City, UT

Department: Management Information Systems (MIS)

Travel: Required (seasonal, multi-state)

About Challenger School

Challenger School is a mission-driven educational organization focused on developing independent, productive thinkers. Our campuses rely on stable, well-documented technology systems to support classrooms, staff, and students across multiple states.

About the Role

The IT Specialist is a hands-on technical role supporting Challenger School campuses and corporate offices. This position combines help desk support, systems administration tasks, field installations, and technical documentation. The role requires comfort working both at a desk and on-site in classrooms, wiring closets, and offices.

This role is best suited for an IT professional who values clear standards, documentation, accountability, and problem-solving in a real-world environment.

Key Responsibilities

• End-User & Help Desk Support
• Provide Tier 1–2 support for Windows PCs, Office 365, printers, browsers, antivirus, and network access
• Support staff and faculty with both routine and complex technical issues via written and verbal communication
• Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner
• Escalate issues appropriately and document resolutions
• Systems & Desktop Management
• Install, configure, and maintain Windows desktop and server operating systems
• Assist with application deployment, updates, and configuration
• Support disk imaging operations and desktop configuration standards
• Perform workstation provisioning, replacement, and decommissioning
• Campus & Field Support
• Design, coordinate, and install computer labs and staff workstations
• Install and maintain peripherals, mobile devices, and phones
• Respond to assigned hardware trouble tickets and coordinate vendor repairs
• Support technology refresh projects across campuses
• Cabling & Physical Infrastructure
• Install and maintain voice and data cabling
• Use wire termination and testing tools
• Perform basic rack installation, cable management, and equipment mounting
• Documentation & Standards
• Create and maintain standard operating procedures (SOPs)
• Document system configurations and support processes
• Follow established MIS standards and contribute to continuous improvement
• Travel & Schedule Expectations
• Travel to Challenger locations in Utah, California, Nevada, Idaho, and Texas
• Approximately 3–4 months of travel per year, with heavier travel during summer
• Mileage and per diem reimbursement provided
• After-hours and weekend work required as part of assigned responsibilities

Required Qualifications

Technical training or equivalent experience (A+ or similar)

Experience supporting Windows desktop environments

Working knowledge of Microsoft Office 365

Understanding of basic networking concepts and troubleshooting

Strong problem-solving, documentation, and communication skills

Valid driver's license and ability to travel

Preferred Qualifications

Experience with disk imaging, endpoint management, or MDM tools

Experience in education, nonprofit, or multi-site environments

Familiarity with ticketing systems and asset management tools

Physical Requirements

Ability to move freely in school and office environments

Ability to lift and move IT equipment (up to approximately 40 lbs)

Comfort working in classrooms, wiring closets, and equipment rooms