Customer Service Representative II

AMSOIL INC. is seeking a Customer Service Representative at our AMSOIL Superior, WI location! We are looking for a customer-focused, detail-oriented professional who takes pride in delivering exceptional service, solving customer concerns, and creating positive customer experiences. Why this role matters: At AMSOIL, our customers are at the center of everything we do. As a Customer Service Representative, you will serve as a trusted resource for customers by providing timely support, accurate information, and solutions that strengthen customer relationships. Your work directly contributes to customer satisfaction, loyalty, and the continued success of our business. Scheduled hours: Monday - Friday, 10:00 a.m. - 7:00 p.m. What you will own: Deliver outstanding customer service through phone, email, and online chat interactions. Accurately process customer orders and enter information into company systems. Provide product recommendations, pricing information, and guidance on new AMSOIL products and programs. Partner with distribution centers to resolve damaged shipments, missing items, and order discrepancies. Proactively contact customers regarding account renewals, order follow-up surveys, product recalls, and account updates. Support customer service initiatives and administrative tasks, including establishing new accounts, processing online transactions, and reviewing account applications. Maintain professionalism and attention to detail while managing multiple priorities in a fast-paced environment. What you bring: High school diploma or equivalent. Minimum of one year of customer service experience. Strong customer service and relationship-building skills. Professional, courteous, and effective verbal and written communication abilities. Computer proficiency and working knowledge of Microsoft Office programs. Ability to multitask, stay organized, and maintain accuracy while handling customer interactions. Strong attention to detail and problem-solving skills. Ability to remain seated and work at a computer for extended periods. Availability to work a full-time schedule of 40 hours per week. Preferred Qualifications: Experience working in a call center environment. Candidates must be authorized to work in the United States without current or future employer sponsorship. Compensation That Reflects Your Value: Your experience and contributions matter. We offer competitive wages, opportunities for advancement, and performance-based rewards that recognize exceptional values, impact, and attendance. Pay Range: Starting Pay: $18.00 per hour Additional earning opportunities may include: Overtime opportunities Company bonus Annual merit increases Who we are: AMSOIL is a pioneering leader in synthetic lubrication technology, built on a legacy of innovation, performance and entrepreneurial spirit. Founded by Fighter Pilot Al Amatuzio, AMSOIL changed the industry when it introduced the world’s first synthetic motor oil to meet American Petroleum Institute service requirements in 1972, setting a new standard in lubrication science. What began as a one-man operation has grown into a globally recognized company serving customers in approximately 90 countries with advanced solutions for automotive, industrial, OEM and specialty applications. Fueled by continuous innovation and strategic growth, AMSOIL has expanded its capabilities through initiatives like AMSOIL Industrial, strengthening its product portfolio and market reach. Today, AMSOIL continues to build on its history of technical leadership, delivering high-performance products that help customers and equipment achieve more. Our People Promise: Our people drive our success, and their safety is our greatest concern. Open communication is expected, and all team members are empowered to share their perspective. Success and advancement are achievable for anyone who brings the right attitude, skills and effort. Benefits: Paid time off and paid holidays each year Employee bonus program 401(k) with company match Paid life, short-term disability, and long-term disability insurance Competitive health benefits Health savings account (HSA) and flexible spending account (FSA) options Affordable group dental, vision, critical illness, and accident insurance Employee discount on product Corporate gym membership Equal Opportunity Employer/Veterans/Disabled AMSOIL is an Equal Employment Opportunity employer. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, physical or mental disability, medical condition, veteran status or any other factor determined to be unlawful by federal, state or local statutes. #J-18808-Ljbffr AMSOIL INC.