Case Coordinator

OVERVIEW The Case Coordinator works as part of a team to coordinate case start materials and prepare them for assignment to legal teams. The incumbent will be primarily responsible for intake of employee and employer start materials, confirming completion of documentation and completing files for assignment to legal teams. This role requires frequent engagement and interaction (both verbal and written) with clients, employees and/or legal teams. PRIMARY RESPONSIBILITIES Responsible for initiating cases consisting of direct interaction with client, employee via phone, email, etc. Track all necessary employer/employee information and documentation in preparation of case assignment to the legal team. Respond to routine queries from clients (regarding questionnaires, documentation, etc). Escalate to Manager as needed. May identify the type of case to be initiated (e.g. H1, L1) based on the information provided in the questionnaire. Open projects in firm’s proprietary database. Send out case questionnaires to employees and managers upon assignment of the case. Update internal database as applicable. Responsible for ensuring all documentation is collected, complete and returned timely. Follow-up with nonresponsive employees/managers; elevate as needed and close cases as appropriate. Coordinate, assemble, print and organize all incoming case start materials in database in an organized and efficient manner. Respond to routine e‑mails and/or phone calls in a timely manner. Seek guidance from the Manager on more complex requests. SECONDARY RESPONSIBILITIES Assist with miscellaneous projects and administrative duties as needed. May generate reports, as requested. Perform any other duties as assigned. QUALIFICATIONS Minimum Education Level High school diploma. Associate’s degree or 2 years of college preferred. Experience Minimum 1 year of work experience in an office environment. Direct client or customer contact experience. Experience in a law firm or immigration law, a plus. Skills and Abilities Excellent customer service and interpersonal skills. Good verbal and written communication skills. Proficiency in the use of Microsoft Office applications. Ability to multi-task and strong organizational skills. Professional and discretion. Good analytical skills. Enjoys frequent collaboration and working in a team environment. In accordance with New York City’s Wage Transparency Law, the expected salary range for this position in New York is between $45,900 and $48,800. Actual pay will be adjusted based on experience, geographic location, and other job‑related factors as permitted by law. In addition to competitive pay, a discretionary annual bonus, and a supportive, team‑oriented culture, we offer an outstanding benefits package that includes medical, dental, vision, disability, and life insurance, sick time, unlimited vacation, and 401(k) with company match. Berry Appleman & Leiden is an Equal Opportunity Employer. It is the policy of BAL to ensure an equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion, gender, gender identity or expression, age, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. BAL prohibits and will not tolerate any such discrimination or harassment. #J-18808-Ljbffr