Athletics Ticket Office Assistant (Part-Time)

Athletics Ticket Office Assistant (Part-Time)

The Athletics Ticket Office is looking for enthusiastic, self-sufficient, and committed Ticket Office Assistants with excellent customer service skills to serve in part-time, 1500 hour roles. Candidates will assist with ticketing men's basketball, women's basketball, football, NCAA competitions, and other ticketed events in athletic facilities. The position will respond to inquiries, provide information to fans, and process ticketing and fundraising transactions. While this position is part-time, the role will function as a full time staff member by being in the office multiple days a week and assisting on game/event days.

Duties and responsibilities include:

• Respond to incoming calls, emails, and messages from customers by providing accurate and timely information, including but not limited to, various athletics programs, game schedules, ticket availability, and game updates.
• Resolve problems by handling complaints and issues from customers. Addressing ticketing problems, refunds, and other concerns, using problem-solving skills to find a resolution that meets the needs of the customer and the ticket office.
• Plans, organizes, and executes ticketing operations for assigned sport(s).
• Assist customers with online ticket purchases, provide information about stadium policies and procedures, and answer questions about parking as well as other amenities.
• Keep accurate records of customer contact information and ticket purchases. Future use of our university CRM system includes documenting customer interactions and contacts.
• Supervise and assist with training student staff workers.
• Represent the athletics ticket office at ticketed events, providing on-site customer service to fans as needed. Provide a point of contact at various other university events that are held in athletic facilities.
• Other duties as assigned

Qualifications include:

• Demonstrated ability to provide a high level of customer service, diffusing customer complaints, and resolving problems effectively
• Excellent verbal communication skills
• Basic proficiency in utilizing Microsoft Suite
• Strong interpersonal skills, with the ability to work effectively and efficiently in a team environment
• Ability to uphold strict punctuality and maintain a high level of organization

Additional considerations include:

• Experience handling sensitive information while maintaining a high level of confidentiality and exercising discretion
• Effective phone skills: able to practice clear communication, active listening, and patience
• Previous experience in a college athletics or professional sports organization
• Familiarity with ticketing systems (Paciolan, Ticketmaster, vivenu)
• Strong understanding and interest in college athletics