General Manager

Job Description

Job Description

At Swig, we’re all about fun, energy, and giving our customers an unforgettable experience. You’ll wear many hats, but your top priority is creating happy moments in every cup. Whether you're perfecting a drink, greeting customers with a smile, or keeping things clean, you’ll be part of a team that treats every customer like family.

The General Manager is responsible for overseeing the daily execution of the Swig brand, ensuring that our food, service, and store operations meet the highest standards. This role involves managing and training staff, maintaining a clean and efficient environment, and ensuring customer satisfaction in every aspect of our operations. The General Manager is expected to lead by example and be the go-to person for all customer service matters.

How You’ll Make an Impact:

• Oversee the execution of the Swig brand on a daily basis, ensuring that all procedures, policies, and quality standards are followed.
• Serve as the point of contact for all customer service matters, ensuring that every guest has a positive and memorable experience.
• Oversee the preparation of food and drinks, ensuring that all items meet Swig’s standards of quality, taste, and presentation.
• Assess the hiring needs of the store, interview candidates, and ensure the completion of the hiring process in compliance with guidelines.
• Train staff according to Swig’s policies and procedures, ensuring that all employees understand and apply the brand's values. Provide one-on-one mentoring to staff to promote continuous improvement.
• Administer and document verbal warnings, write-ups, and Performance Improvement Plans (PIPs) as needed.
• Demonstrate expert knowledge of the menu and be able to assist staff and customers with detailed product information.
• Complete all opening and closing checklists, ensuring that all store procedures are followed and all tasks are completed in a timely manner.
• Ensure that all deposits are taken and accounted for accurately.
• Maintain a clean and inviting environment, including managing dining room cleanliness, taking care of outdoor areas, and performing necessary deep cleaning tasks.
• Order all necessary supplies (food, paper, chemicals) to ensure the store runs efficiently, following proper food rotation and shelf-life procedures.
• Adhere to all safety and sanitation policies, ensuring a safe environment for both staff and customers.
• Assist with to-go and delivery orders to ensure accuracy and timely service.
• Work effectively with the team to accomplish Swig’s goals, maintaining a positive and productive work environment.

What You’ll Bring to the Role:

• Live by Swig's core values: Positivity, Humility, Competency, and Integrity, ensuring top-notch customer service.
• Exceptional attention to detail, ensuring everything is just right.
• Excellent communication skills — both verbal and written.
• A collaborative, growth-focused attitude, always ready to learn and help your team succeed.
• The ability to multitask and handle fast-paced situations with ease.
• A food handler's permit and reliable transportation.
• Regular, predictable attendance and the ability to work as part of a close-knit team.
• Must be at least 16 years of age.
• Previous restaurant experience is a plus!

Pay & Perks:

• Competitive Salary
• Discounted Drinks & Cookies
• Flexible hours and a fun, fast-paced work environment.
• Opportunities for Growth
• Participate in company wide competitions for prizes and recognition!

Who We Are: 

Swig is the fastest growing and most successful drink brand in America, going viral on TikTok with users driving miles away for the dirty soda. Swig's employees are at the core of all we do, we offer unique opportunities and delightful teams who create happiness one cup at a time. 

Swig is an equal opportunity employer and expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, or veteran status.