Director

Lead an Area. Develop Leaders. Grow the Business.

At Chick-fil-A Southport Road, Directors are more than restaurant managers—they are business leaders responsible for developing people, improving systems, and producing measurable results.

Each Director owns a significant area of the business and works alongside the Executive Directors and Operator to build a thriving restaurant that delivers exceptional guest experiences, develops future leaders, and creates long-term business growth.

Whether your strengths are Operations, Hospitality, Training, Talent, Kitchen, Drive-Thru, Catering, Facilities, or another area, you'll have ownership, accountability, and the opportunity to make a lasting impact.

Position Summary

Directors are responsible for leading people, improving processes, and achieving business results.

This is a hands-on leadership position that combines operational excellence with strategic leadership. Directors spend time working alongside the team while also planning, coaching, analyzing performance, and leading long-term improvements.

Our Directors don't simply manage shifts—they own outcomes.

Primary Responsibilities:

Leadership & Team Development

• Lead, coach, and develop Team Leaders and Team Members.
• Build a culture of accountability, encouragement, and continuous improvement.
• Identify, mentor, and develop future leaders.
• Conduct coaching conversations and performance feedback.
• Partner with Executive Directors to strengthen the leadership pipeline.
• Protect and strengthen the culture of the restaurant.

Operational Excellence

• Own one or more major areas of the business.
• Ensure Chick-fil-A operational standards are consistently executed.
• Lead initiatives that improve speed, quality, hospitality, food safety, and accuracy.
• Solve operational challenges through systems rather than temporary fixes.
• Maintain readiness for all food safety and operational audits.
• Continuously evaluate and improve processes.

Strategic Leadership

• Create quarterly and annual goals for assigned areas.
• Analyze key business metrics and implement improvement strategies.
• Develop systems that produce sustainable long-term results.
• Participate in weekly leadership meetings and strategic planning.
• Partner with Executive Directors to execute restaurant initiatives.
• Think proactively to anticipate future opportunities and challenges.

Guest Experience

• Champion Genuine Hospitality throughout the restaurant.
• Ensure every guest receives a remarkable experience.
• Resolve guest concerns professionally and compassionately.
• Foster an environment where hospitality becomes everyone's responsibility.

Business Stewardship

• Take ownership of assigned business results.
• Monitor labor, productivity, food cost, and operational performance.
• Protect restaurant assets and resources.
• Ensure policies, procedures, and safety standards are consistently followed.
• Lead with an ownership mentality.

Qualifications:

Required

• Minimum 18 years of age.
• Proven leadership experience leading people.
• Strong communication and interpersonal skills.
• Demonstrated ability to coach and develop others.
• Strong organizational and time-management skills.
• Ability to solve problems and make sound decisions.
• High level of integrity, ownership, and accountability.
• Ability to thrive in a fast-paced environment.
• Ability to lift up to 50 pounds and remain on your feet for extended periods.

Preferred

• Restaurant, hospitality, retail, or operations leadership experience.
• Experience leading managers or supervisors.
• Experience analyzing business performance and improving results.
• ServSafe Certification (or willingness to obtain).
• Bachelor's degree or equivalent leadership experience.

Availability:

Directors are expected to:

• Average 32–45 hours per week.
• Maintain open availability based on business needs.
• Work a combination of opening, mid, and closing shifts.
• Be available evenings, Fridays and Saturdays.
• Participate in leadership meetings and planning sessions.

Sundays are always off.

What Success Looks Like:

Successful Directors consistently:

• Develop future leaders.
• Build highly engaged teams.
• Improve guest satisfaction.
• Execute operational excellence.
• Achieve measurable business results.
• Drive innovation and continuous improvement.
• Uphold Chick-fil-A's culture, values, and standards.
• Lead with humility, servant leadership, and integrity.

Benefits:

• Competitive salary based on experience
• Performance-based bonus opportunities
• Leadership coaching and development
• Clear pathway to Executive Director and Operator opportunities
• Health insurance opportunities
• 401(k) opportunities
• Paid Time Off
• Scholarship opportunities
• Employee meals
• Sundays off
• Positive, growth-focused culture

Why Chick-fil-A Southport Road?

Our mission is to win hearts every day —with our guests, our team, and our community.

We believe the best leaders serve first, develop others intentionally, and pursue excellence in everything they do. If you're looking for more than just a management position—and you're excited to own results, grow people, and make a meaningful impact—we'd love to meet you.

Apply today and help us build leaders, serve our community, and create remarkable experiences every day.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.