Customer Service Coordinator

$25 - $35 per hour

Pyro-Comm Systems, Inc.

ImmediateEmployment Full-TimeNon-ExemptPosition Payrangefrom$25.00-$35.00(DOE) Reportinglocation:Irvine,Ca Inbranchposition ReportstotheCustomerServiceSupervisor AboutUs: Foundedin1980inHuntingtonBeach,CA, Pyro-CommSystems hasgrownintooneofCalifornia’spremierfirealarmandlowvoltagecontractors.Withoverfourdecadesofprovenexpertise,weproudlyserveclientsfromourofficesinIrvine,Carlsbad,andtheSanFranciscoBayArea. Wespecializeindesign,engineering,andinstallationofFire/LifeSafety,SecurityIntrusion,Voice&Data,CCTV,AccessControl,andmore.Ourreputationisbuiltonafoundationofquality,customersatisfaction,andateamofdedicatedprofessionals—manyofwhomhaveover20yearsofservicewiththecompany. SummaryDescription TheCustomerServiceCoordinatorprovidesadministrativeandoperationalsupportina serviceenvironment ,managingcustomerservicecalls,dispatchingtechnicians,processinginvoices,andsupportingfieldoperationsforfirealarm.Thisroleensuressmoothcoordinationbetweenserviceteams,customers,andinternaldepartments. ResponsibilitiesfortheCustomerServiceCoordinator Handleincomingcustomercallsandemailsregardingservice,maintenance,andinspectioninquiries Customerandtheservicetechnicians'mainpointofcontact Coordinatewithconstructionprojectmanagers,propertymanagers,andothervendors Scheduleanddispatchservicetechnicians(#ofpeopleforeachlabortype,time,&day) Requestingmaterialforserviceworkorders Creationandclosingofworkordersinservicedepartmentsystem Attendopenworkordermeetingstoassistinschedulingreturnvisitstosites Maintainservicerecords,jobfiles,andprojectdocumentationformultiplesites Trackopenserviceticketsandfollowuptoensuretimelycompletion Prepare,review,andprocessinvoicesaccuratelyandpromptly Supportservicesupervisorwithreporting,documentation,andadministrativetasks Ensurecompliancewithcompanypolicies,safetyprocedures,andindustrystandards Goodattendanceandpunctuality,withabilitytoworkovertimeifneeded ExperienceandEducation Minimumof2+yearsofadministrative,dispatching,orcustomerserviceexperienceinconstruction,firealarm,security,ERRCS,orMDUenvironments. Professionaldemeanor,abletointeractwithotherswithtactandrespect Excellentorganizational,multitasking,andcommunicationskills BasicMicrosoftExcelandWordskills,inadditiontouseofOutlook Abilitytolearnquicklyandadapttodifferentcomputer/softwaresystems Team-orientedwithacustomer-firstapproach PositiveAttitude HighSchoolDiplomaorGEDrequired Validdriver'slicensewithgooddrivinghistory Benefitsinclude: Medical,Dental,VisionandLife,insuranceplans–employeecontributionsrequired BasicLife/AD&DInsuranceandLong-TermDisabilityInsurance–coveredbytheemployer DiscountedAFLACisavailableattheemployee'sexpense 401KRetirementplan Vacationdays,dependentontheposition CApaidsickleaveearnedattherateperCAstatelawrequirements Paidholidays:NewYear’sDay,MemorialDay,IndependenceDay,LaborDay,Thanksgiving,andthedayafter,ChristmasDay ReadytoJoinOurTeam? We'relookingforaCustomerServiceCoordinatorwhoispassionateabouthelpingcustomersandkeepingoperationsrunningsmoothly.Ifyouenjoyworkingwithpeople,solvingproblems,andbeingpartofasupportiveteam,we'dlovetohearfromyou.JoinPyro-Commandgrowyourcareerinacompanythatvaluesservice,collaboration,andprofessionaldevelopment. Pyro-CommSystems,Inc. EmpoweringSafety.EnablingInnovation. Pyro-CommSystems,Inc isanequalopportunityemployer.Allqualifiedcandidateswillbeconsideredregardlessofrace,color,religion,nationalorigin,sex,geneticinformation,age,disability,orveteranstatus. #J-18808-Ljbffr

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