Retail Sales Associate / Key Holder

Job Description

Job Description

There’s a moment when someone opens a Lovepop card for the first time.

The paper lifts, a cherry blossom or a carousel or a dinosaur unfolds in their hands, and their whole expression changes. Creating that moment is the heart of this job. Lovepop designs intricate, hand-assembled pop-up cards and paper sculptures. Our mission is to create one billion magical moments, and our retail stores are where most of them happen. We’re hiring a Key Holder for our Hudson Yards location (20 Hudson Yards, New York, NY 10001 ) — someone who can open and close the store, lead by example, and turn an ordinary afternoon into a great sales day. 

Responsibilities

Customer Experience

• Engage: Greet customers as soon as they walk through the door with a friendly, welcoming demeanor.

• Personalize: Listen to customers’ needs and preferences, tailoring your interactions to make their visit memorable.

• Follow Up: Encourage customers to return by sharing new products, upcoming promotions and our loyalty program.

Product Enthusiasm 

• Demonstrate: Actively show customers how our products work and the stories behind them.

• Inspire: Share your own excitement for Lovepop products, creating contagious energy in the store.

• Educate: Provide detailed information about product features and benefits, and answer any question with confidence.

Sales Goals

• Initiate Sales: Approach customers proactively and help them find products they love.

• Upsell: Identify opportunities to suggest additional products that complement a customer’s initial selection.

• Track Progress: Review sales targets and performance regularly, adjusting your approach as needed to hit them.

Customer Assistance 

• Consult: Listen closely to customers’ needs and offer thoughtful product recommendations.

• Problem-Solve: Address any concerns or questions so every customer leaves satisfied.

• After-Sale Service: Make sure customers know how to care for their purchase and leave feeling valued.

Store Presentation

• Visual Merchandising: Maintain attractive, well-organized displays that capture customer interest.

• Cleanliness: Ensure the store is clean, tidy and inviting at all times.

• Stock Management: Replenish stock regularly so customers always find their favorite products. Shift

Leadership & Team Spirit

• Open & Close: Open and close the store, set the floor for the day and close it out correctly.

• Collaboration: Support your teammates in achieving store goals and building a positive work environment.

• Initiative: Take proactive steps to address challenges and improve the customer experience.

• Positive Attitude: Bring a positive, enthusiastic attitude to every shift and inspire others to do the same. 

What You'll Bring

• A warm, outgoing presence that makes customers feel welcome within seconds

• Strong communication skills and a real talent for storytelling

• Self-motivation — you make the day happen rather than waiting for it to

• Reliability: you arrive on time, ready to lead, and your team can count on you

• Retail, sales, hospitality or customer service experience preferred, but not required — we’ll teach you the product and the craft

• The ability to stand for 4–8 hour shifts, lift up to 30 pounds and handle inventory counts accurately

• High school diploma or equivalent preferred 

• Hourly rate is based on experience

• Three free cards every month, plus a generous employee discount 

• Flexible scheduling. Classes, a second job, a creative practice, a life outside work — tell us what you need and we’ll build around it wherever we can.

• Real growth. We’re expanding to new locations nationwide and we promote from within. Key Holder is a starting point, not a ceiling.

• A creative company that means it. Every card is designed by our in-house artists and assembled by hand. You’ll be selling something genuinely worth believing in. 

If you love working with people and you’re energized by handing someone something they didn’t know they were looking for, we’d love to meet you. Apply today.