Server Truss Restaurant + Bar

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort. About the role Servers will be responsible for creating a memorable dining experience for guests. The server will be providing exceptional and anticipatory service to guests, be knowledgeable of the menu and preparation methods. This position is for Truss Restaurant + Bar. What you will do Take guest orders and describe the selection of food & beverage menu items to guests by offering interesting and vivid descriptions of each item’s, origin, taste, and preparation methods. Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; coordinate food and beverage timings. Check completed kitchen orders with the guest’s original order and transport items to the guest table or lounge chair in a timely manner to ensure proper food quality. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals. Breakdown, clean and set-up of tables, buffets, and food stations. What you bring Minimum two years’ food service or related work. Knowledge of Napa Valley and surrounding areas, highly desirable, however not required. Preferred experience in a luxury hotel or resort and fine dining environment. Ability to carry and balance a tray. Ability to accurately process cash and credit card transactions. Ability to multi-task in a high volume and demanding environment. Strong problem solving skills, ability to handle difficult situations and guests. This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization. What we offer: Hourly: $18.51 Cigna medical and dental benefit options Complimentary accommodation at other Four Seasons Hotels and Resorts Complimentary Employee Meals 401k Retirement Plans Schedule & Hours Full Time availability Flexible for early morning, mid-day, and evening shifts in order to support 24/7 operational business needs To apply, please click on the “APPLY” button and create an account. There will be a short questionnaire for you to complete and a section for you to attach your Resume/CV and Cover Letter. Please attach your Resume/CV in PDF or Word format. Applications/Resumes will only be accepted on this website. Please do not email your information. Thank you for your understanding. If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at View email address on click.appcast.io. Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the 'EEOC is The Law' Information poster please visit this website: Know Your Rights. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.