Quality Assurance Coordinator

Job Description

Job Description

We are looking for a detail-oriented Quality Assurance Coordinator to support listing accuracy and data quality for a commercial real estate environment in Independence, Ohio. This Long-term Contract position focuses on reviewing listing information, identifying data issues, and working with agents and internal teams to ensure records meet company standards, compliance expectations, and customer needs. The ideal candidate is comfortable handling high-volume data entry tasks, using reporting tools to validate information, and maintaining organized follow-up throughout the correction process. Responsibilities: • Review commercial real estate listings for accuracy, completeness, and alignment with established quality standards. • Audit information entered into internal systems and investigate discrepancies that affect data reliability. • Generate and analyze automated reports to identify errors, missing details, and integrity concerns within listing records. • Communicate with agents and participant offices to resolve data entry issues and secure timely corrections. • Enter new listings and update existing records for offices that do not submit information through online services. • Track turnaround times for listing updates and help ensure entries are completed within required deadlines. • Maintain internal tracking tools so staff can quickly locate submitted information and monitor status changes. • Oversee the assessment of penalties related to noncompliance with listing rules and escalate issues to leadership when appropriate.• At least 1 year of experience in data entry, data auditing, quality assurance support, or a related administrative role. • Strong attention to detail with the ability to identify inconsistencies and correct recordkeeping errors. • Proficiency with computer-based data entry and the ability to work efficiently with internal tracking systems. • Experience running reports and interpreting results to support data accuracy and process compliance. • Effective written and verbal communication skills for following up with agents, offices, and internal stakeholders. • Ability to manage multiple tasks, prioritize deadlines, and maintain accuracy in a fast-paced environment. • Familiarity with regulatory guidelines, policy-driven processes, or real estate-related documentation is preferred.